Support Analyst (1st Line) Professional Services Leeds

Be a part of something bigger Our Story

At Radar Healthcare, we're dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organizations always meet regulatory standards, making it easier for healthcare providers to deliver top-quality care to their patients.

We're on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you're passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey.

If you're up for an exciting challenge and want to be part of a team making a real impact, we'd love to hear from you!

Our Values

At Radar Healthcare, we pride ourselves on our values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who:

• Customer focused with a partnership approach
• Open, honest and transparent
• Innovative
• Ethical, trustworthy and caring

Our People & Culture

We recognize that our people are our greatest asset! We celebrate our diverse and passionate team that embodies our vision, purpose, and values. Supporting colleagues and partners is a top priority, and we enjoy celebrating achievements together through socials, company days, team events, and casual interactions, whether remotely or in our Leeds office.

We're proud to be Great Place to Work-Certified, based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work.

The Opportunity Radar Healthcare's new Support Analyst

We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst.

As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed.

Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment.

Please note that shifts will cover hours between 8am and 6pm (35 hours/week).

What you'll be doing to make a difference:

• Providing excellent customer service with clear communication and empathy.
• Logging and responding to support queries within SLA guidelines.
• Investigating and resolving issues.
• Escalating tickets to higher support levels as necessary.
• Collaborating with internal teams to align support with implementation and operational goals.
• Contributing to the development of support documentation and FAQs.
• Identifying opportunities to improve support processes.
• Developing expertise in Radar Healthcare through ongoing training.

Your journey so far

• Recent graduate with a related degree (e.g., Computer Science, Engineering) OR
• 1-2 years of experience in technical support or customer service, preferably in SaaS or software.
• Excellent communication skills.
• Strong analytical and problem-solving abilities, with a desire to learn.
• Ability to work collaboratively and independently in a remote, fast-paced environment.
• Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous.

Even better if you

• Have familiarity with helpdesk tools and support workflows.

The Bigger Picture

We value professional experience and qualifications but are committed to growth and development. We consider each candidate's skills, drive, and ethos, welcoming passionate applicants from all backgrounds aligned with our values who are eager to make a difference in healthcare.

What we offer in return

A competitive salary of £22,000 to £25,000 depending on experience.

Values-led culture - learn more here .

Learning & development budget of £1,000 annually for your professional growth.

Flexible working - work arrangements that suit you, with a minimum of 1 day/month in the Leeds office.

25 days holiday plus bank holidays, increasing with service, with options to buy additional days.

Birthdays off and other perks.

Charity leave - support causes during work time.

Mental healthcare - counseling, apps, and support programs.

Healthcare - Medicash plan for health-related expenses.

Life cover - 3x salary payout for beneficiaries.

Family leave - generous maternity, paternity, and adoption leave policies.

Pension - 3% employer contribution.

Technology - provided equipment and support for remote working.

Dog-friendly office.

Social events - regular team gatherings and activities.