Supply Chain Team Leader Liverpool

We are looking for a results driven Team Leader to join our dynamic team and play a key role in guiding and motivating team members to achieve operational excellence.

As a Team Leader, you will be responsible for overseeing a team of administrators who ensure the timely, compliant and cost effective supply of appropriately qualified experts, supporting high quality expert reporting while meeting customer and regulatory requirements.

Key tasks & responsibilities

• Lead, manage and motivate your team
• Monitor supply chain performance and maintain service levels
• Ensure team targets, service levels and key performance indicators are met on a daily basis
• Continuously update policies and procedures for the team
• Understand and work within agreed company policies and commercial parameters
• Monitor and maintain quality standards
• Take ownership of complaints and drive problems through to resolution
• Create a culture of communication and engagement within the department
• Manage performance, identify individual training requirements and support the implementation and delivery of training plans
• Coordinate regular coaching and training for new and existing staff
• Build relationships with customers and the expert panel
• Take ownership for resolving day to day team issues
• Receive detailed enquiries, qualify, filter and distribute within agreed boundaries
• Advise the Department Manager on staff development, training, overtime, targets, service levels and productivity
• Identify improvements where necessary and make recommendations on solutions
• Lead by example in areas of integrity, steadiness under pressure, commitment, time management, corporate responsibility and ethics
• Supervise daily operations, ensuring team mailboxes are monitored and workloads are effectively sorted and allocated to maintain workflow efficiency and service standards
• Allocate tasks effectively, ensuring timely completion of work
• Monitor individual and team KPIs, providing regular feedback and performance reviews
• Conduct regular audits to ensure high standards of accuracy, compliance and professionalism are consistently maintained across all team outputs
• Facilitate clear communication within the team and across departments, including regular team meetings and updates
• Promote and drive a high performance culture by setting clear expectations, recognising achievement and encouraging continuous improvement across the team

Key traits of the successful candidate

• Experience managing a team in a previous role
• Prior fee earner experience, particularly in Housing Condition Claims, Industrial Disease and/or Military Claims, is desirable but not essential
• Proactive and innovative, with a desire to improve and streamline processes to enhance the end to end customer experience
• Exceptional communication and interpersonal skills
• Self motivated, with strong organisation and time management skills
• Ability to work under pressure and a desire to succeed
• Ability to motivate and inspire others to perform at their best
• Team player with excellent attention to detail and the ability to multitask

Desired skills

• Previous experience working within a medico legal agency or solicitor firm
• Proven experience in a supervisory or leadership role
• Knowledge of claim processes and procedures related to personal injury and industrial disease claims

What we offer

• Competitive salary DOE from £30,000
• Convenient office location with excellent transport links
• Company events
• Company pension
• Private medical insurance, eligible after a qualifying period
• 20 days annual leave, plus bank holidays, increasing to 22 days after 2 years and a further day each year up to 25 days annual leave