Supply Chain Customer Coordinator

Supply Chain Customer Coordinator

London (Hybrid Working)

£40,000 - £42,000 + Discretionary Annual Bonus

An exciting opportunity has arisen to join a successful international consumer products business in a role that sits at the heart of the supply chain operation. Working as the key link between customers and internal teams, you will manage the end-to-end journey of direct sales orders, ensuring products are sourced, tracked and delivered efficiently. This is a highly collaborative position, requiring close interaction with operations, supply chain, finance, procurement and global logistics teams.

Key Responsibilities

• Manage customer orders from placement through to delivery.
• Act as the main point of contact for customer queries and order updates.
• Coordinate with internal and international teams to ensure smooth order fulfilment.
• Monitor production and supply chain activity, identifying and escalating potential issues.
• Resolve order discrepancies and maintain accurate planning data.
• Build strong working relationships with stakeholders across the UK, US and Asia.

About You

• Experience within supply chain, customer service, account management or order management.
• Strong attention to detail and accuracy when handling data and orders.
• Excellent written and verbal communication skills.
• Proactive, organised and comfortable working independently.
• Experience working within a global business or with international teams would be highly advantageous.

What's on Offer?

• £40,000 - £42,000 salary
• Discretionary annual bonus
• 33 days holiday
• Hybrid working model:
  • 3 days office / 2 days home for those within 75 minutes of the office
  • 2 days office / 3 days home for those living further away (following induction)

This is an excellent opportunity for a customer-focused supply chain professional looking to join a growing international organisation where they can make a real impact across the order fulfilment process.

Reference: PH 2265