Supply Chain and Customer Service Specialist

Supply Chain and Customer Service Specialist

Mandated by our client, our team Gi Life Sciences is looking for a Supply Chain and Customer Service Specialist in the region of Neuchâtlel.

Start date : December 1, 2025

Duration : 1 year

Location : Neuchâtel

Tasks :

• Organize transport between manufacturing sites, 3PL and clients
• Coordinate import/export activities and issue required shipping documents
• Manage returns and rework at supply sites, ensuring cost recovery from appropriate parties
• Report transport incidents and liaise with the global transport team
• Receive and accurately process supplier invoices and toll charges
• Resolve price discrepancies and payment requests
• Issue invoices to markets and provide documentation for financial audits
• Meet the end-of-month and year-end reporting deadlines
• Liaise with quality control for product testing, publication and generation of certificates of analysis (CoA)
• Ensure compliance with regulatory, financial, EHS and security procedures
• Perform all SAP transactions in a compliant and timely manner
• Support product launches, redeployments, allocations and change controls
• Maintain master data, including customer profiles, contracts, information records and source lists
• Ensure that customers and supply sites comply with toll and commercial rules
• Collaborate with external manufacturing organizations on the implementation of a new procurement model
• Perform end-of-month inventory reviews with 3PLs and CMOs
• Provide accurate documentation and support for internal and external audits
• Perform all activities in accordance with good distribution practices

Profile :

• Bachelor s degree (BS) in supply chain management, business administration or related field
• Mastery of supply chain standards and best practices
• Minimum of 3 years experience in the pharmaceutical or consumer goods industry, within a multinational supply chain management environment
• In-depth knowledge of distribution processes in the supply chain
• Proven experience in working with suppliers, freight forwarders and logistics providers (3PL), particularly for export and import operations of products
• Languages: English (Fluent)

GI LIFE SCIENCES CONTACT :