Supervisor (Catering) - Catering Department

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

An exciting supervisory opportunity has arisen within the Queen Elizabeth University Hospital Patient Catering team. The post holder will support the provision of quality patient care within QEUH/RHC in the delivery of Patient Catering Services. The post requires a dynamic, forward thinking individual who possesses excellent communication skills, is conversant with IT applications including menu pick and all Microsoft packages. In addition the post holder must demonstrate an ability to engage with staff effectively and to consistently produce high quality standards of work, be highly adaptable and have an ability to prioritise workloads within a pressurised environment and have good customer care skills.

NHSGGC may provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case by case basis following interview and during the pre employment verification process. Applicants must state their current right to work in their application.

Duration, Location, and Working Pattern

• Location based in Queen Elizabeth University Hospital
• Part time position (15.48 hours per week)
• Permanent contract
• The shift pattern is Monday - Sunday, working 5 days over 7 covering various shift patterns (this will be explained at interview)

Please note the salary is pro rata for part time hours.

Key responsibilities

The post will include the following responsibilities:

• Staff supervision and dealing with challenging situations, staff training / TURAS reviews, management of leave requests and rotas, completion of audits in relation to the service provision and Food Safety (HACCP) requirements, full compliance with all required legislation, policies, procedures and regulations, departmental audits of kitchens, dealing with patient complaints
• Manage the delivery of the range of facilities services ensuring consistent high quality provision
• Manage and direct facilities assistants making regular visits to premises throughout their area of responsibility - including all wards/departments within the whole site and all areas out with the main Adult and Children's Hospitals
• Training of facilities staff on the range of food quality initiatives and hygiene practices
• Undertake TURAS and PDP reviews with staff and maintain records and online system
• Maintain a high profile presence acting as the primary facilities supervisory interface within designated area on a day to day basis with facilities colleagues, clinical staff, patients and visitors
• Interfacing with patients, acting upon comments shared in relation to service delivery in order to continuously improve patient satisfaction levels and maintain the highest quality of service delivery
• Assist in the management of an effective complaints process in line with the Board's complaints policies
• Ensure services provision compliance with all statutory & legislative standards and local & national policy, protocol and procedure - e.g. catering related hygiene standards, HACCP, national cleaning standards, local infection control guidance etc

Post holder requires robust knowledge of Food Safety and needs to be certified in Intermediate Food Hygiene. In addition they will need knowledge and experience in Health & Safety, Infection Control, COSHH, lifting & handling and use of all machinery required in the provision of the Patient Catering Service.

Knowledge, training, qualifications and/or experience required to do the job

• Knowledge - HNC or equivalent qualification including 3 years experience of working in a facilities role
• Knowledge of all aspects of facilities services with particular focus on catering services as in job purpose (induction training provided)
• Knowledge of Health & Safety (training provided e.g. Working Safely)
• Knowledge of COSHH (training provided)
• Knowledge of lifting and handling (training provided)
• Knowledge of infection control practices (training provided)
• Knowledge of food safety regulations
• Knowledge of appropriate quality standards
• Knowledge of continuous improvement
• Knowledge and awareness of HR policies and procedures
• Training in the use of all machinery used (training provided)
• Intermediate Food Hygiene Certificate (training provided)

What we offer

• A wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities
• As an NHS Scotland employee, you will be entitled to: a minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e learning and classroom based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Equal opportunities

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. For roles where less than full time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log in issues, please contact the Jobtrain Support Hub in the first instance.