Supervisor

Annual Salary

Up to £41,324.00

Supervisor

Position: Supervisor

Location

Cambridge - Cottenham

Contract

Full-time, Permanent

Hours

42.5 hours per week, Monday - Friday, 8:30 - 5pm

Salary

Up to £41,324.00 per annum + company van and fuel card

About Us

Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, delivering high quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

This dynamic, field based leadership and management role involves overseeing the delivery of planned maintenance across occupied properties. It offers an opportunity to step into a supervisory role and ensure work and procedures are undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service while satisfying all safety, quality and cost control standards.

Responsibilities

• Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning
• Attend properties to survey future planned works installations, supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works meet client quality standards
• Ensure compliance and adherence to H&S regulations, Mears SOPs, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities
• Place customer experience at the centre of all activities by adopting a professional manner when communicating with all stakeholders, this includes appearance, company ID, maintaining a high standard of health & safety requirements
• Ensure HR policies & procedures are followed within the team and external contractors
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in good condition in line with company policies, reporting to your manager where damages occur
• Manage complex and escalated cases, including resident complaints
• Ensure accurate record keeping, reporting, and audit trails
• Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfaction

Key Criteria

• Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned and reactive maintenance in occupied properties
• City & Guilds or equivalent in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem solving mindset with a results driven approach
• Strong planning and organisational abilities
• Decisive decision making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT literate with confident oral and written communication skills

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

Additional Information

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) and hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.