Supervisor - Spa Bar

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Your purpose will be:

The purpose of this role is to run the day to day operations of the Spa Bar and deliver a memorable and professional five star service experience, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.

Job Description

• To be a visual presence in the Spa Bar.
• To run the shift and allocate daily roles to team members.
• Represent the Spa Bar in any relevant meetings.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards.
• To maintain operational stock levels and order as required.
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Manager of the issue and any action taken.
• Take all opportunities to up sell and create sales daily with all staff on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre shift meetings before every shift as per specification.
• To be familiar with the menus, wine list & bar menu.

Qualifications

• 2 3 years experience in a Supervisory role, ideally within a luxury or high volume environment.
• Passion for and understanding of 5 star hospitality and what it takes to deliver it.
• Qualification in Hospitality Management/Food & Beverage preferred.
• Quick thinking, resourceful and able to solve problems at the moment.
• Ability to remain calm and courteous at all times.
• Ability to work well under pressure in a fast paced and changing environment.
• Able to work collaboratively as part of a team.

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on site restaurants
• Colleague restaurant
• Being part of The Mere Team - our culture is unique!
• You will benefit from training and development opportunities.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays.
• 1 5 days service award based on length of service.
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
• And last but not least you will get to work with a team of extraordinary people.