Supervisor - EMEA Solutions Centre

Job Summary

NetApp is the Intelligent Data Infrastructure company, helping customers manage any data, for any application, anywhere. The EMEA Solutions Centre plays a key role in supporting internal teams and partners through reliable, high quality pre sales support.
The Team Supervisor is an entry level people manager responsible for the day to day operational oversight of the EMEA Solutions Centre team. The role focuses on ensuring consistent service delivery, maintaining effective workflows, and supporting the development of early in career talent through hands on supervision and regular one to one engagement.

Job Requirements

• Experience working in a business support, or service delivery environment, ideally within a technology setting.
• Previous experience in a team lead or supervisory role, with responsibility for guiding and monitoring the work of others.
• Ability to manage day to day operations, priorities, and workflows in a structured, process oriented environment.
• Strong communication skills, with the ability to provide clear direction, feedback, and coaching.
• Demonstrated interest in people development, engagement, and early in career talent support.

Responsibilities

• Oversee daily operations to ensure work is completed accurately, on time, and in line with defined processes and service expectations.
• Provide hands on support as needed and act as the first point of escalation for routine operational issues.
• Provide direct supervision and ongoing coaching to team members, primarily in early in career roles.
• Conduct regular one to one meetings focused on performance, development, engagement, and well being.
• Support onboarding, training, and ongoing enablement to ensure team readiness and confidence in role execution.
• Consistent delivery against established service levels and quality standards.
• Talent retention and progression.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in office and/or in person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.