Superintendent Pharmacist

At Montu, every prescription represents a patient waiting for treatment that can make a genuine difference to their quality of life.

Our pharmacy is at the heart of everything we do, processing over 50,000 prescriptions each month, with continued month-on-month growth of approximately 10%.

We are looking for an experienced Superintendent Pharmacist to take ownership of clinical governance, regulatory compliance and professional standards across our rapidly growing, digital-first pharmacy.

This is a senior leadership opportunity for someone with extensive knowledge of GPhC standards, MHRA regulations and Controlled Drugs governance, who can provide clear regulatory direction and ensure the pharmacy continues to operate safely, compliantly and efficiently as the business grows.

Working closely with the General Manager of Pharmacy, Medical Director and wider senior leadership team, this role will be instrumental in shaping pharmacy strategy, strengthening governance frameworks and ensuring regulatory readiness for future expansion.

This is not a traditional Superintendent Pharmacist position. The scale, pace and complexity of the operation require someone who can balance rigorous professional standards with commercial awareness, operational efficiency and a genuine commitment to patient safety.

What is the Job? The Superintendent Pharmacist will have overall responsibility for the clinical and regulatory governance of Montu Pharmacy, ensuring all pharmacy activities meet the required professional, legal and regulatory standards.

This includes providing professional leadership to a pharmacy team of over 100 people, overseeing Controlled Drugs governance, maintaining regulatory compliance and ensuring that systems, processes and Standard Operating Procedures are robust, effective and scalable.

The role requires a hands-on, knowledgeable and confident leader who can identify regulatory risks, provide clear guidance to operational teams and take ownership of regulatory inspections, audits and continuous improvement.

Alongside day-to-day governance, there is an opportunity to influence the wider pharmacy strategy, evaluate new services, support business expansion and contribute to the development of pharmacy technology and automation.

What You Will Own Clinical Governance and Regulatory Compliance

• Take overall responsibility for clinical governance and professional standards across Montu Pharmacy.
• Ensure compliance with GPhC standards, MHRA regulations and all relevant statutory and professional requirements.
• Act as the senior regulatory expert within the pharmacy, providing clear guidance and direction to clinical and operational teams.
• Lead regulatory inspections, audits and compliance reviews, ensuring the pharmacy remains inspection-ready.
• Identify, assess and manage regulatory risks, implementing appropriate corrective and preventative actions.
• Ensure pharmacy policies, procedures and governance frameworks remain current, effective and fit for purpose.
• Maintain oversight of professional accountability, patient safety and regulatory reporting requirements.

Controlled Drugs Governance

• Oversee Controlled Drugs governance, ensuring compliance with all relevant legislation and regulatory requirements.
• Ensure appropriate systems and controls are in place for the safe storage, handling, dispensing, recording and management of Controlled Drugs.
• Maintain accurate, auditable records and ensure appropriate monitoring and reconciliation processes are followed.
• Identify and address potential compliance risks, incidents or discrepancies.
• Support the development of scalable Controlled Drugs governance processes as prescription volumes increase.

Professional Leadership and Team Development

• Provide professional and clinical leadership to a pharmacy workforce of over 100 people.
• Ensure pharmacists, pharmacy technicians and wider pharmacy teams maintain the required professional standards and competencies.
• Oversee competency frameworks, training requirements and ongoing professional development.
• Support pharmacy leaders in maintaining a culture of accountability, patient safety and continuous improvement.
• Provide guidance and support on complex clinical, professional and regulatory matters.
• Work collaboratively with operational leadership to maintain accuracy, efficiency and patient centred care in a high volume environment.

Pharmacy Operations, Systems and SOPs

• Maintain oversight of pharmacy systems, processes and Standard Operating Procedures.
• Ensure operational practices remain compliant, efficient and appropriate for the scale of the business.
• Review existing processes and identify opportunities to improve safety, accuracy and operational efficiency.
• Support the development and implementation of pharmacy technology, automation and system improvements.
• Ensure appropriate governance is maintained as new processes, technologies and services are introduced.
• Monitor medicines expenditure and identify opportunities for sustainable operational improvements.
• Work closely with operational teams to balance prescription volumes, service delivery and regulatory requirements.

Strategy and Business Growth

• Work alongside the General Manager of Pharmacy, Medical Director and senior leadership team to shape the clinical and regulatory strategy.
• Provide regulatory expertise when evaluating new services, products and business opportunities.
• Lead regulatory readiness for pharmacy expansion and operational growth.
• Support the development of scalable governance frameworks that can accommodate increasing prescription volumes.
• Influence decisions relating to pharmacy systems, technology and automation.
• Represent Montu Pharmacy in discussions with regulators, professional bodies and relevant industry stakeholders.
• Ensure regulatory considerations are embedded in business planning and operational decision making.

Who We Are Looking For We are looking for an experienced pharmacist with strong regulatory expertise, sound clinical judgement and the confidence to take ownership of governance within a complex and rapidly growing pharmacy operation.

The successful candidate will have experience operating at Superintendent Pharmacist level or within a senior pharmacy leadership position, with a proven ability to interpret and apply regulatory requirements in practice.

This role requires someone who understands the detail behind pharmacy regulation, can confidently manage inspections and audits, and has the ability to provide clear, practical guidance to both clinical and non clinical stakeholders.

Strong leadership, commercial awareness and the ability to remain calm and decisive under pressure are essential.

The ideal candidate will have experience in a high-volume pharmacy, scale up, healthtech or innovative healthcare environment, where processes and systems need to evolve alongside business growth.

Experience Required Essential

• Current registration with the General Pharmaceutical Council (GPhC).
• Experience as a Superintendent Pharmacist or within a senior pharmacy leadership role.
• Extensive knowledge of GPhC Standards for Pharmacy Professionals and relevant pharmacy legislation.
• Strong understanding of MHRA regulations, including relevant requirements relating to importing, wholesaling and medicines storage.
• Demonstrable experience managing Controlled Drugs governance and regulatory compliance.
• Experience leading clinical teams within a high volume or complex pharmacy environment.
• Proven experience managing regulatory inspections, audits and compliance frameworks.
• Strong knowledge of pharmacy governance, risk management and Standard Operating Procedures.
• Experience developing, implementing and maintaining regulatory policies and processes.
• Ability to provide clear regulatory guidance and influence decisions across clinical and operational teams.
• Strong leadership, communication and stakeholder management skills.
• Commercial awareness and an understanding of operational performance, KPIs and business growth.

Desirable

• Experience within an online pharmacy, digital health or technology led healthcare environment.
• Knowledge of medical cannabis or experience within the private healthcare sector.
• Experience supporting multi site pharmacy operations or scaling pharmacy services.
• Involvement in pharmacy technology, automation or systems implementation.
• Experience working within a rapidly growing or evolving healthcare business.

What Success Looks Like Within the first 12 months, success in this role will include:

• Establishing strong working relationships and trust across the clinical, pharmacy and operational leadership teams.
• Ensuring pharmacy governance frameworks are clearly documented, regularly reviewed, audited and fit for purpose.
• Maintaining a robust framework for professional competencies, training and ongoing development.
• Strengthening Controlled Drugs governance to ensure processes remain compliant, auditable and scalable.
• Successfully leading the pharmacy through regulatory inspections or audits, as applicable.
• Identifying and supporting the implementation of meaningful improvements to pharmacy systems . click apply for full job details