Summer Customer Support Coordinator

EF (Education First) London International Language Campus is looking for friendly, empathetic and customer focused individuals to join our team as Customer Support Coordinators for summer 2026.

• Full time (part time may also be considered)
• Five days per week, plus occasional weekend shifts
• Fixed term contract between June and August 2026

In this role you'll be the first point of contact for students and staff, ensuring a welcoming, engaging and well run language travel experience. You'll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.

If you're proactive, personable and eager to gain experience within international business, we encourage you to apply.

Responsibilities

• Supports the Customer Support Manager with student enrolments, booking changes, Elektra records, and visa compliance.
• Assists in training, welfare support, and induction of Customer Support staff and new team members.
• Handles enquiries from sales offices, incoming calls, direct course enquiries, and enrolments.
• Manages airport transfers, including booking, troubleshooting, cost monitoring, and invoice checking.
• Provides welfare support to students, including escalation of concerns and accurate logging of issues.
• Leads or supports weekly student intakes, registrations, passport checks, testing, talks, and follow up of absentees.
• Supports student experience activities, including evaluations, feedback follow up, student meet ups, and student council meetings.
• Oversees administrative and operational tasks such as visitor books, name badges, noticeboards, reception presentation, and school visits.
• Helps ensure compliance with UK visa regulations, including visa letters, passport/visa follow up, and immigration policy updates.
• Holds key safeguarding and emergency roles: Level 2 safeguarding, fire warden, first aider, welfare contact, and welfare committee member.
• Participates in the emergency duty rota as required.
• Assists in the student experience process in school (CSN, evaluations, logs) and ensures any negative feedback is followed up to an appropriate resolution.
• Manages visitor book, name badges, emergency contact list.
• Deals with direct course enquiries & enrolments, maintaining records and promoting local sales.
• Checks course changes, ensuring all paperwork is completed and filed/uploaded to Elektra, and that sales offices and relevant school departments are informed of changes.
• Assists with arrangements for familiarisation tours or other visits to school.
• Ensures that appropriate delegation and training is undertaken to cover staff holidays or absence.
• Responsible for presentation, content & accuracy of all notice boards & other information displays around the school.
• Ensures reception area is kept clean, tidy & professional at all times.
• Partakes in managing the successful running of the internship programme.
• Helps to ensure that EF London fully complies with UK visa regulations.
• Attends student council meetings and follows up customer support suggestions.
• Provides pre departure information to sales offices worldwide and ensures all information on Globalnet is accurate and up to date.
• Is a Campus Coach and manages Mentor Programme with Customer Support Manager.

Requirements

• Highly motivated, energetic and positive.
• Excellent communication and customer service skills.
• Confident with IT.
• Enjoys working in a busy & varied service environment.
• Highly organised with attention to detail.
• Ability to handle difficult situations with ease, remain calm and positive under pressure.
• Flexible attitude to work and creative problem solver.
• All offers are subject to a clear enhanced DBS check and two references.
• Right to work in the UK upon commencement of your contract.

Benefits

• Work in a truly international environment.
• Boost your CV this summer with a world renowned organisation.
• Exposure to international business operations.
• Ambition nurtured and job opportunities available post summer.
• Staff encouraged to innovate, take ownership of ideas and bring them to fruition.
• Employee Assistance Programme.
• Access to EF Hello language learning.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.