Subsidence Desk Technician (Remote)

Subsidence Desk Technician

Location: Remote

Overview:

We are supporting a well regarded UK loss adjusting business as it continues to expand its specialist Subsidence team.

They are looking for a Subsidence Desk Technician to join the team and manage a portfolio of subsidence claims from initial instruction through to conclusion. The role involves working closely with policyholders, insurers, surveyors, engineers and contractors, while developing your technical knowledge across subsidence, property damage and insurance claims.

The role involves managing and progressing a portfolio of subsidence claims, carrying out detailed triage calls, reviewing claims and technical reports, determining whether site investigations are required and ensuring claims progress in line with insurer requirements and service levels.

You will have ownership of your claims and will be responsible for preparing reports, reviewing technical information, processing amendments, maintaining accurate claim records and liaising with policyholders, insurers, contractors and other specialists throughout the claims process.

The business has a broader Property operation covering subsidence, property, liability and major loss, giving you scope to develop your technical knowledge and progress your career within specialist claims and loss adjusting.

Role Responsibilities:

• Managing and progressing a portfolio of subsidence claims from instruction through to conclusion.
• Providing support to the specialist Subsidence team and wider Property operation.
• Undertaking triage calls to identify valid subsidence claims and determine whether site investigations are required.
• Reviewing claims and applying policy cover, terms and conditions appropriately.
• Reviewing technical reports from surveyors, structural engineers, drainage contractors and other specialist suppliers.
• Preparing and completing reports within agreed service level requirements.
• Proactively progressing claims and identifying actions required to move them towards resolution.
• Processing claim amendments and maintaining accurate records within the claims management system.
• Liaising with policyholders, insurers, contractors, surveyors, engineers and third party suppliers throughout the claim.
• Maintaining clear and professional written and verbal communication with internal and external stakeholders.
• Processing claims in line with insurer requirements, standards, service levels and complaints procedures.
• Responding to changing client requirements and wider business needs.
• Providing a high level of customer service throughout the claims process.

Experience:

• Previous experience within an insurance, claims handling or loss adjusting environment.
• Experience handling Property claims from instruction through to settlement.
• Previous experience handling subsidence claims
• An understanding of subsidence investigations, property damage and the wider claims process.
• Experience working as a Claims Handler, Claims Technician, Desk Technician, Property Claims Handler, Subsidence Technician or in a similar technical claims role.
• Comfortable reviewing and interpreting technical reports from surveyors, structural engineers, drainage contractors and other specialists.
• Experience liaising with policyholders, insurers, contractors and third party suppliers.
• Good understanding of insurance policy cover, terms and conditions.
• Good IT skills, including experience using claims management systems and Microsoft Office.

Career Development & Package:

The role provides the opportunity to develop specialist knowledge within subsidence while working alongside experienced professionals across the property and loss adjusting operation. Comprehensive training and ongoing technical support will be provided, helping you to build your understanding of subsidence investigations, technical reports, policy cover and the wider claims process.

For someone looking to develop their career within loss adjusting, there is scope to progress into more technical claims handling and Loss Adjusting positions as your experience develops. The wider Property operation also provides opportunities to progress into areas such as Major and Complex Loss, Property, High Net Worth and other specialist claims areas.

The role is remote and comes with a generous remuneration and benefits package, including a discretionary company bonus, pension, private healthcare, additional annual leave, enhanced family and sick pay and a range of other employee benefits. Full exam and study support is also available to help you progress your professional qualifications, alongside wider career development opportunities.

Applications:

For further information or to be considered for the position, please apply via the Apply button on Reed or contact me directly via LinkedIn, email or telephone.