Strategy and Operations Manager

Location: London (4 days in office)
Type: Full-time, Permanent
Team: TradeOS, a product innovation team within Checkatrade

Why this role matters

Tradespeople in the UK waste hours every day on mindless admin - chasing messages, tracking payments, and trying to remember what they agreed and with who. TradeOS is here to change that.

We're a small, interdisciplinary team at Checkatrade, building an AI-led product to save UK tradespeople time. We work like a startup: lean, fast, and laser-focused on solving real problems. Our first product is live, and now we're building out our go-to-market engine. That's where you come in.

What you'll be doing

• Shape and run GTM campaigns across paid, organic, events and partnerships

• Get close to users - through interviews, analytics, and instinct - to guide what we build and how we grow

• Spot the inefficiencies - then fix, automate, or rebuild them to make us faster

• Dive into data: pull it, poke it, find the insights, and track what works

• Own projects end-to-end - whether that's a product launch or a local tradesperson event

• Work across product, design, and engineering to help ideas move from zero to shipped

What you'll get:

• Competitive salary + annual bonus

• Health, well-being and learning support

• Gym membership, Smart Tech Scheme and Cycle Scheme

• Birthday/Special day leave

• Buy & Sell holiday

• 1 week's paid charity leave + more perks from the Checkatrade Group

What you'll bring:

• 3-5 years in a startup, consulting, ops or fast-paced environment

• Clear thinking and stronger opinions - you don't just solve problems, you prioritise the right ones

• Curiosity and drive - from CRM workflows to AI tools, you're up for learning what it takes

• Confidence with data - even if SQL isn't second nature, you're happy getting your hands dirty

• A bias to action and love for working across functions

• Bonus if you've done GTM work, worked with product teams, or scaled something from scratch

Good ideas come from anywhere, but conviction matters. We own the problem, start small, test fast and scale. We work like founders: bias to action, zero ego, and no time for "that's not my job." Ready to help build the future of trade work from the ground up?

About us

We're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.