Strategic Workforce Planner - Hybrid Real-Time Ops

Intact Insurance Ireland DAC is looking for a Workforce Planning Analyst to support the Customer Operations teams across Ireland. The role focuses on day-to-day resourcing, scheduling and delivering exceptional service to customers.

You will monitor contact center performance, forecast workload, and implement real-time staffing adjustments to meet SLAs. A proactive problem-solver with strong Excel and communication skills is ideal.