Strategic Service Delivery Manager (Remote)

A retail company in the United Kingdom is seeking a Service Delivery Manager to oversee IT service performance and governance. The role emphasizes strong stakeholder engagement and requires expertise in contract management and IT service excellence. Responsibilities include managing escalations, building relationships with leadership, and leading improvement initiatives. Candidates should possess advanced ITIL qualifications and experience in multi-vendor environments, particularly in Retail IT and eCommerce. The position allows remote work with occasional office meetings.