Strategic IT Service Delivery Lead Hybrid & Impact

Unum UK is seeking an experienced Lead Service Delivery Manager to own end-to-end delivery and performance of a portfolio of essential IT services. The role requires strong leadership through influence, autonomy, and the ability to navigate ambiguity while driving service maturity and continuous improvement.

You will manage complex, multi-supplier environments, work with senior stakeholders, and drive improvements in service quality, cost optimisation, and customer experience.