Strategic Enterprise CSM - SaaS, Remote (UK)

QAD, a leading virtual-first SaaS company, seeks a Customer Service Manager (CSM) in the UK to drive revenue retention and growth within our current customer base. You will lead adoption, demonstrate business value, and engage CXOs to secure renewals and upsells.

The role focuses on building trusted advisory relationships, monitoring health metrics, and guiding strategic reviews while working remotely from the UK.