Strategic Customer Success Manager - Enterprise

Manchester (Hybrid) £50k (OTE up to £65k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As our client base rapidly expands, especially among large enterprise estate agencies, we're investing in dedicated expertise to support our biggest and most complex accounts. We want to ensure seamless onboarding, drive adoption of our products, and unlock long-term value through strategic partnership. This is a key role in shaping the future of Enterprise customer success at Street Group.

You'll have the autonomy to shape how we deliver value to our largest clients, the opportunity to work with some of the UK's biggest estate agency brands, and the chance to make a genuine impact as we scale. We're a collaborative, ambitious team that values curiosity, learning, and continuous improvement. You'll also be at the forefront of new initiatives, including the rollout of a new CS platform.

If you're passionate about building strategic relationships, driving client success, and want to help shape the future of PropTech, we'd love to see your application!

Here's what you can expect to be working on as a Strategic Customer Success Manager - Enterprise at Street Group

Own and grow relationships with our key Enterprise clients, focusing on retention, satisfaction, and delivering measurable impact.

Work closely with board-level stakeholders, understanding their business goals and ensuring our solutions help them succeed.

Lead clients through onboarding, training, and ongoing engagement, helping them get the most from our multi-award-winning software.

Identify and drive upsell and expansion opportunities across the Spectre product suite.

Take a proactive, consultative approach to client success - spotting risks early, resolving challenges, and mitigating churn.

Act as the internal voice of the customer, collaborating with Product, Engineering, and Sales to deliver on client expectations.

Use data and insight to guide conversations and drive strategic, outcome-focused discussions.

Support clients through product adoption, process improvements, and wider transformation initiatives.

Help implement and champion new customer success tools, including our upcoming rollout of a new CS platform.

A bit about you

Proven experience managing high-value, complex enterprise client relationships (ideally in B2B SaaS, PropTech, or a tech-first environment).

Gravitas to engage and influence board-level stakeholders, including leading QBRs and strategic reviews.

Strong commercial acumen and a customer-first mindset, balancing client needs with business growth.

Data literacy and confidence using SaaS platforms, customer success tools, and CRM systems.

Organised, proactive, and able to manage multiple priorities in a fast-paced environment.

Bonus points if you have experience in the property or proptech industry, familiarity with a CS platform, HubSpot and Google Workspace, or have experience delivering product training, onboarding sessions, or supporting change management.

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We're an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He'd seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles.

Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Why join Street Group?

Hybrid-working

️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)

Joining a culture that supports your development and encourages growth

£500 yearly L&D budget for your career development

Your birthday on us - we pay, you stay away

'Give something back' - 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay

Mental health & well-being support via Health Assured

Regular well-being initiatives

Flexible working hours

Public transport season ticket loans

Paid menopause leave

Holiday buying scheme

Joining a new team in an exciting business with huge ambition

Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

A chance to work on cutting-edge technology

Comfortable, relaxed office space - office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off-sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme

Feel good about sustainability - we're a climate-positive company!

Salary

Basic salary of up to £50,000, plus commission, with an estimated OTE of £65k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process: 3 stages=Introductory call with one of our Talent team > Hiring Manager interview (inc. a presentation) > Final interview with our Co-Founder.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!