Strategic Customer Growth Lead (Hybrid London)

Gen is seeking a Customer Strategy Lead in London, offered as a hybrid role with three days in the office. The role sits within the Insights & Strategy team and focuses on turning customer insight into strategic growth, portfolio decisions and customer experience priorities.

You will partner with senior leaders to drive evidence-based decisions across Cyber Safety and Trust-based Solutions. As a senior contributor, you'll shape the learning agenda, frame critical questions, and synthesize