Strategic AI CSM for Enterprise Growth

Intercom is seeking a Strategic Customer Success Manager (CSM) to partner with complex customers in Dublin. The successful candidate will guide C-suite leaders through AI Agent transformation, focusing on driving adoption and achieving measurable outcomes.

The role requires strong customer-facing experience, business process mapping skills, and a passion for AI. The position offers a hybrid work model, with in-office collaboration expected at least three days a week.

Benefits include competitive salary, pension scheme, unlimited vacation, and comprehensive health insurance.