Store Manager (Maternity Cover) - Inverness

Ready to step up? This is your chance to bring your retail expertise to our thriving Inverness location and make a visible impact on our regional success!

This position is available as a Secondment / Fixed-Term Contract from now until December 2027, offering a brilliant opportunity to lead a key store, broaden your geographical experience, and fast-track your management career with Majestic.

This vacancy is open to both internal and external applicants.

The Role

As a Majestic Store Manager, you are responsible for the sales performance and day-to-day running of your store. You'll deliver an exceptional customer experience and optimise KPI performance, all while maintaining high operational standards. You will deliver this by building & leading a high-performing team, developing team members to excel and reach their full potential. You'll report into a Regional Manager who, alongside your Regional Operations Manager, will coach & support you in driving the sales performance of your store.

Job Specifics

• Contract: Fixed-Term Contract / Secondment (Now until December 2027)
• Hours: 44 Hours Per Week - weekend work applicable
• Location: Inverness

Internal Applicant Benefits & Support

We know that relocating for a secondment is a big commitment. To support your transition to Inverness and ensure you stay connected to home, we are pleased to offer:

• Relocation Package: Financial and logistical support to help you move and settle into the Inverness area smoothly.
• Travel & Commute Support: We will provide ongoing support for travel expenses, making it easy for you to regularly visit family and friends back home during your placement.

Key Responsibilities

At Majestic Wine, our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience.

• Take full responsibility for the performance and day-to-day operations of your store.
• Drive store performance by maximising sales opportunities. Optimise KPI performance in-store by identifying focus KPIs and building plans to improve them and exceed targets.
• Ensure you and your team deliver exceptional, market-leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story, not the discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme, and executing an enticing and commercially savvy tasting counter.
• Build, manage & develop a high-performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement, and wellbeing.
• Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.
• Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally-ensuring swift reporting and escalation until resolved.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Build commercially viable rotas to budget (3 months in advance as a minimum), prioritising the customer experience to maximise sales opportunities.
• Ensure your store and team remain fully compliant, safe & legal by following internal policies and processes, and completing mandatory training.
• Ensure a consistent cascade to your team of store, regional, and business updates and communications. Communicate the 'why' and be a sounding board for feedback.

Knowledge & Skills required

• Experience of leading and developing a team in a fast-paced, target-driven retail environment.
• Able to demonstrate leading a team to deliver exceptional customer experience & service.
• Commercial acumen and the ability to understand store performance data. Familiarity and understanding of the wider drinks retail market.
• Ability to delegate, prioritise, and strategically problem-solve in high-pressure environments.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Excellent communication and time management skills.
• WSET3 Qualification is essential.

Internal applicants: Please ensure you have a conversation with your Area Manager and Regional Manager first before applying.

We look forward to receiving your application! Together we are Majestic!