Store Manager

Are you a people person with a passion for retail and leadership?
Do you thrive in a fast-paced environment and love inspiring teams to succeed?

If so, DEBRA has an exciting opportunity for a Store Manager to join our dedicated team in Widnes!

Position: Store Manager - Widnes, WA8 6BA
Salary: £24,733.80 per annum (£13.59 per hour)
Contract: Permanent, Full-Time (35 hours/week, 5 days over 7 - flexible schedule)

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) - a painful genetic skin condition. Every item sold in our shops helps fund vital care and research to find a cure.

Our values - Making a Difference, Caring, and Inclusive - are at the heart of everything we do. When you join DEBRA, you become part of a team committed to creating real impact.

As Store Manager, you'll lead the day-to-day operations of our Widnes shop, ensuring it runs smoothly and reflects DEBRA's values. Your responsibilities will include:

• Leading and motivating a team of staff and volunteers.
• Delivering exceptional customer service and creating a welcoming environment.
• Managing stock generation, rotation, pricing, and merchandising.
• Designing eye catching displays to attract customers.
• Ensuring compliance with Gift Aid procedures and charity policies.
• Maintaining accurate records and meeting all compliance standards.
• Supporting volunteer recruitment, training, and retention.
• Handling donations and manual stock movement.
• Using internal systems confidently for reporting and communication.
• Upholding health & safety, safeguarding, and data protection standards.

• Proven retail management experience (charity retail is a bonus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA's mission and values.

We offer a supportive and rewarding environment, plus a comprehensive benefits package:

• Competitive salary
• Auto enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know - we're here to support you.

Please Note: All roles require a DBS check and two satisfactory references.

We take safeguarding seriously and are committed to equality, diversity, and inclusion in all areas of our work.

Ready to lead with purpose and passion?
"Apply today" - we would love to hear from you!