Store Manager

Are you a retail professional with a passion for leading high-performing teams and driving exceptional customer experiences?

We are currently seeking a dynamic and customer-oriented Store Manager to lead our Mayfair Experience Centre.

The Miele brand is synonymous with quality, design, and innovation. In our elegantly designed store, we curate a selection of luxury lifestyle appliances for our clientele to use in their homes, delivering memorable demonstrations, bespoke consultations, and exceptional customer service.

The space is designed to host both clients and brand partners in a luxurious, intimate environment where they can explore our collection at their own pace, ensuring a personalized shopping experience. Every detail, from interior design to displays, has been thoughtfully considered to elevate the lifestyle experience.

Our Experience Centre connects dealers, consumers, and Miele, providing opportunities to close sales directly or through our network of kitchen design partners, interior designers, and architects. We aim to bring uncompromising quality to our consumers, whether they are designing a new kitchen or purchasing accessories.

We organize immersive in-store events to bring retail theatre to life, allowing our clients and partners to experience the lifestyle benefits of our products as part of their customer journey.

In this role, you will be

Leading the team to deliver a best-in-class brand and sales experience to both consumers and partners, overseeing overall performance and profitability while aligning with the company's culture, style, and sophistication.

You will build relationships with clients and local partners to develop a strong network of business opportunities. Working with our partnerships team, you will design and deliver engaging events for future customers.

Responsible for achieving sales, margin, and P&L targets, you will contribute to strategy creation and be accountable for its execution in-store.

This pivotal role encourages innovation, especially within the premium and luxury sector. Success will be demonstrated through sales growth, team management, and delivering exceptional customer experiences.

What will it take to succeed

Experience in retail store management is essential, with strong knowledge of premium and luxury brands, products, retail theatre, and trends. You will understand the expectations of luxury clientele and be willing to go above and beyond to impress, always focusing on sales metrics.

You will be a proven leader, capable of motivating and developing employees, creating succession plans, and managing in line with Miele's cultural ambitions. Dedicated to impeccable service, you will offer personalized assistance and expert guidance, keeping the consumer at the center of everything.

A natural salesperson, confident and capable in challenging situations, you will have the ability to build relationships with local businesses and high-net-worth individuals. Previous experience in luxury retail is essential.

You will be proactive, adaptable, and possess excellent planning, organization, and time management skills.

What can we offer you?

We offer a competitive salary based on experience, with an evolving benefits package that could bring your OTE up to £74,500 (including maximum bonus potential and allowances), with a base salary of up to £56,000. We want you to join a team that supports your potential, respects you, and encourages you to perform at your best.

Miele fosters a respectful, positive, and inclusive culture. Working for Miele GB is exciting and rewarding. We employ approximately 450 employees across the UK and offer great opportunities for career progression.

If you have the experience outlined above and are excited about leading our Mayfair Experience Centre, bringing energy and commitment to the team, this could be the right place for you.

If you want to join us and further your career, apply now, telling us "Why Miele" and "Why you!"

Find out more about working at Miele in retail