Store Manager - South Walk

St. Luke's Hospice is a local charity dedicated to delivering high-quality, compassionate care and support for individuals and families affected by life-limiting illnesses. We are seeking an enthusiastic and dedicated individual to lead our retail team at our new South Walk location as Store Manager. This is a fantastic opportunity to make a genuine difference in your community, working within a supportive and values-driven charity organisation.

Retail Store Manager Job Opportunity - Charitable Retail Leadership at South Walk

As the Store Manager, you will be responsible for leading all aspects of the day-to-day operations of our South Walk charity shop. You will play a key role in maximising sales, delivering excellent customer service, and driving community engagement to support the vital work of St. Luke's Hospice.

Key Responsibilities - Charity Shop Management and Team Leadership

• Lead, motivate, and develop a team of staff and volunteers to achieve personal and shop targets in alignment with St. Luke's Hospice values.
• Deliver outstanding customer service, fostering a welcoming and inclusive shop environment for all customers, supporters, and team members.
• Oversee effective merchandising, stock management, and visual display to maximise sales and shop appeal.
• Monitor and manage shop income and expenditure, including cash handling and banking procedures, ensuring compliance with charity shop regulations and policies.
• Recruit, train, and supervise volunteers, supporting their development and promoting a positive, valued team culture.
• Actively promote donations of stock and Gift Aid, engaging with local supporters, businesses, and the community.
• Ensure the health, safety, and security of the shop, team, and public at all times, in line with charity guidelines and best practice.
• Support Retail Area Manager with local marketing, fundraising activities, and hospice events to further develop the shop's profile.

Skills, Experience, and Knowledge - Requirements for Retail Store Management Success

• Previous experience managing or supervising in a retail, hospitality, or customer-facing environment (charity retail experience desirable but not essential).
• Strong leadership and people management skills with the ability to engage and develop diverse teams, including volunteers.
• Demonstrable customer service excellence, with a friendly, approachable manner and strong communication skills.
• Good organisational, time management, and problem-solving abilities with attention to detail.
• Basic IT proficiency including email, till systems, and Microsoft Office applications.
• Passion for the charity's mission and commitment to promoting equality, diversity, and inclusion.

Learning and Development - Building Your Charitable Retail Career

• Comprehensive training and induction, with ongoing support from the Retail Area Manager and wider retail team.
• Access to personal development opportunities and progression within St. Luke's Hospice.
• An inclusive, supportive working environment where ideas and contributions are valued.

Location, Contract, and Working Arrangements

• Location: South Walk, with occasional travel to other local hospice shop locations if required.
• Contract: Permanent, full-time position.
• Hours: Typically 37.5 hours per week (including some weekends and flexibility as needed).
• Salary: £24,223.54 per annum

How to Apply - Join Our Community-Focused Charity Retail Team

To apply, please complete the application process on our careers page and provide detailed information on your relevant experience, skills, and motivation. Should you require adjustments to the recruitment process in line with disability or access needs, or if you would like to discuss the role informally, please contact our People Team by using the chat function or calling .

St. Luke's Hospice is committed to welcoming diversity in its teams and promoting an inclusive culture for colleagues and customers. We particularly encourage applications from disabled, LGBTQ+, and Black, Asian, and Minority Ethnic candidates who are currently under-represented in our workforce.

Please note: Applicants must have the right to work in the UK; we are unable to provide sponsorship for visas or work permits.

If you are passionate about retail, community, and making a difference, we encourage you to apply and join our dedicated charity retail team at South Walk.