Store Manager - Rimowa - Selfridges Manchester

Store Manager - Rimowa - Selfridges Manchester

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Job responsibilities Business Development and Performance Management

• Drive and maximize sales performance, monitor KPIs, and implement strategies to
  maximize revenue and profitability.
• Analyze the business, propose and implement action plans to improve results.
• Market expert, identifying new opportunities to attract and retain clients.
• Work closely with the merchandising team to ensure that appropriate stock and
  assortment levels are met.
• Maintain visual merchandising standards and make the best out of the display and
  proximity storage.
• Be present on the sales floor, continuously motivate sales staff to meet assigned sales
  through an authentic client experience and communicate goal expectations.

Team Management

• Create a supportive and positive work culture to develop and motivate staff through
  goal setting, performance monitoring, monthly touch base meetings and storewide
  meetings in order to coach and deliver timely feedback.
• Ensuring compliance with all global guidelines and implementation with the team
• Ensure all Store initiatives are rolled out, updated and understood by the team.
• Attract and recruit the best talent available in the market through networking and
  scouting.
• Ensure a strong onboarding for all new joiners within the team
• Enforce company policies while adhering to proper procedure regarding disciplinary
  action.
• Proactively assess performance and growth potential of individual staff members.
• Identify individual and team training needs.
• Ensure timely submission of accurate timesheets.

Client Care / After Sales Management

• Manage all aspects of the Client Care Service in the Store, adapt global strategies to
  ensure high-quality customer care post-purchase, collaborate closely with crossfunctional
  teams to enhance customer satisfaction and loyalty while contributing to
  the overall growth and success of RIMOWA.
• Continuously review and optimize client-care processes in the store, including repairs,
  warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.
• Maintain high-quality standards for repairs, replacements, and customer service
  interactions to uphold brand reputation.
• Implement initiatives to enhance the overall post -purchase experience, including
  feedback mechanisms and proactive customer engagement strategies.

Administrative & Operations Management

• Ensure synergy and teamwork between front and back of house.
• Manage the daily store operations (opening, closure, deliveries, repairs), ensure
  sufficient stock level and replenishment
• Complete all necessary administrative paperwork in a timely manner.
• Control daily invoices petty cash and take necessary actions to effectively control costs
  and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to
  company's KPIs and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.

Language

• Local language - Fluent
• English - Advanced working proficiency

IT Skills

• CEGID (Previous knowledge would be a plus)
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook

RIMOWA related knowledges

• Be knowledgeable about our products, brand and market
• Embody our RIMOWA values
• In case of Concession: Be familiar with house regulation and stakeholders

Profile Education

• High school degree equivalent or university degree (e.g. bachelor) in a business
  related field.

Background

• 5+ years management and retail experience
• Knowledge of luxury sector would be a plus
• Held previous positions as supervisor, assistant store manager or store manager
• Experience with training and leading team-members

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father's visionary approach, it was Richard Morszeck who - inspired by the early days of aviation - discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.