Store Manager - Jupiter Self Storage

Location Coalville, Leicestershire

Package Competitive salary plus bonus, depending on experience

Hours Full-time, 40 hours a week, including weekends on a rota

Reports to Tom Lampard, Property Director, Self Storage

Team Assistant Store Manager and Customer Service Advisors

Jupiter Self Storage is a new self-storage business within the BizSpace and Sirius group. Our new Coalville site in Leicestershire opens on 31 March 2027. You will join before opening, with an induction that includes time in a BizSpace centre with self-storage and time at head office, and help launch the site from the start.

As Store Manager you take full commercial and operational responsibility for the site. You will grow occupancy and ancillary revenue through active selling and lead conversion, oversee daily operations and statutory compliance, manage credit control and contracts, and keep customer service, security and site presentation to the highest standard.

Key Responsibilities

Sales Growth and Yield Management

• Qualify inbound leads and conduct in-person site tours to maximise the conversion from lead to move-in
• Upsell ancillary products at the point of sale to meet targets for storage insurance, packaging materials (boxes, padlocks, moving kits) and services
• Carry out weekly mystery shopping of local competitors to benchmark rental prices, discounts and occupancy
• Monitor demand for each unit size and work with management to get the best yield from high-demand units
• Network with local businesses, removal firms and estate agents to build referral channels and win long-term commercial customers
• Make sure customers leave excellent reviews, aiming for 4.5 stars or more on Google and other platforms

Site Operations, Security and Compliance

• Patrol the site twice a day, unlocking in the morning and locking up in the evening, checking perimeter security, barriers, roller shutters and lighting
• Carry out regular lock checks using the overlock procedure to spot unauthorised occupied units or damaged locks
• Monitor compliance with health, safety and fire regulations, including fire alarm tests, emergency lighting checks and official inspections
• Coordinate fast unit turnarounds, so vacated units are cleaned, inspected and quickly marked as available
• Manage the automated access control system, granting, blocking or adjusting access for customers, service providers and staff

Customer Journey, Contracts and Credit Control

• Help private and commercial customers move in, verifying ID and registered addresses and completing compliant licence agreements
• Manage the whole customer lifecycle in the site management software, processing move-outs, issuing cancellation confirmations and releasing deposits
• Review debtor reports weekly and carry out credit control, with automated reminders, phone follow-ups and late payment fees
• Apply overlocks for payment arrears in line with the contract, and prepare defaulting accounts for legal debt collection or further action
• Act as first point of escalation for customer enquiries, complaints and invoice audits

Team Leadership and External Contractors

• Create daily task plans, rotas and individual sales targets for the on-site team
• Hold regular feedback sessions, coach on sales, and train the team on system processes and security standards
• Coordinate and supervise external contractors for air conditioning, lifts, pest control, fire protection and grounds maintenance
• Approve completed contractor work and countersign service records

About You

• A proven background in retail, hospitality, self-storage or a customer-facing sales environment
• A confident communicator with a track record of meeting sales, conversion and upselling targets
• A sharp eye for detail on cleanliness, security routines and procedures
• Confident with CRM or store management software and standard office tools
• Willing to work weekend shifts on a rota

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.