Store Manager - Full Time - Leeds

Store Manager - Full Time - Leeds

Salary £30,648.00 - £38,610.00 per annum, plus the opportunity to earn up to £4,000 discretionary bonus each year.

Contractual hours 37.5 per week, full-time. Flexibility from Monday to Sunday required.

Location: Leeds (LS13 2ET).

At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. We provide a comprehensive benefits package that goes beyond the basics.

About the Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You'll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi skilled and customer focused.
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
• Collaborate with the wider regional team, sharing best practices and supporting overall business success.
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.

What We're Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop a team.
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer facing environment.
• Multilingual skills are a bonus but not required.

What We Offer

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days to suit your lifestyle.
• Access to a private healthcare plan.
• Cycle to work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts - up to 25% off jewellery and high end watches.
• Incentive schemes to reward your achievements.
• Exclusive discounts at leading retailers via our employee perks portal.

Lead with purpose. Inspire your team. Make a difference.

Apply now to join H&T and take the next step in your leadership journey.

EST 1897, H&T, H&T Asset Finance, H&T Finance, H&T Jewellery, H&T Money, H&T Pawnbrokers, handt.co.uk, and Harvey & Thompson Limited are trading names of Harvey & Thompson Limited. Registered in England and Wales No. and VAT number . Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF. Authorised and Regulated by the Financial Conduct Authority for Consumer Credit (please note that Cheque Cashing, FX, retail purchases and sales are not regulated by the FCA). Our firm reference number is 677994 and we can be found on the Financial Services Register. Members of the NPA (member no. 000351), CCTA (member no. CCTA501), and CSA (member no. 845).