Leave us your email address and we'll send you all the new jobs according to your preferences.
Store Host
Posted 18 hours 25 minutes ago by Selfridges
Permanent
Not Specified
Other
London, United Kingdom
Job Description
- Act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories
- Engage clearly, confidently and professionally with all customers, team members and managers
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Have the ability to be flexible when it comes to meeting customer demands - ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels
Selfridges
Related Jobs
Praktikum Einkauf International - Nachhaltigkeit & Gesundheit
- Baden-Württemberg, Neckarsulm, Germany, 74172
It Sme/product Specialist Back Office (m/f/d) For Secuities Solutions
- Bayern, München, Germany, 80331
Chef Manager - Ealing
- London, United Kingdom
Cafe Assistant - Braehead, Glasgow
- Glasgow, United Kingdom
Chopstix Team Member Plus
- £13.21 Hourly
- Lincolnshire, Skegness, United Kingdom, PE25 1NJ