Station Enquiry officer

Role Overview

An exciting opportunity has arisen to join our Station Enquiry Office team in a resilience role in a full time position. You will be based at Newport Central station. This is a very challenging role, however very rewarding. The role will be 6 days on, 4 days off with weekend working included.

Key Skills Required

• Excellent customer service, problem solving and critical thinking skills in a fast paced environment.
• Ability to deal with vulnerable victims and handle sensitive information.
• Excellent listening skills and attention to detail when creating incident logs.
• Capability to work as part of a team and independently.

Benefits

• Generous annual leave entitlement of 29 or 30 days (plus 8 bank holidays).
• Employee Assistance Programme and a range of wellbeing support programmes.
• Free access to on site gyms.
• Discounts from various retailers via the Blue Light Scheme and Vectis Card.
• Cycle to Work Scheme.
• Hybrid/Agile working (role dependent).
• Flexible working opportunities.
• Local government pension scheme.
• Range of support networks.
• Generous maternity, paternity and adoption leave entitlements.
• Generous sick pay provisions.
• Option to become a member of UNISON, the public service union.

Diversity and Welsh Language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities. We are a Welsh speaking policing service and welcome applications from candidates with Welsh language skills.

Disability Confident Employer

We are recognised as a disability confident employer, aiming to recruit and retain disabled people and those with health conditions for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job or to assist you with your application.