Staff Software Engineer - AI CRM Platform (Remote)

ServiceNow invites applications for a Staff Software Engineer to design and build features across CSM Playbooks and customer service workflows on the ServiceNow platform. You will own end-to-end components, collaborating with product, design, and platform teams to ship reliable, scalable, AI-powered workflows that improve agent efficiency and customer outcomes.

You will contribute hands-on coding with a focus on performance and quality, leverage LLM APIs, and mentor engineers to foster technical