Staff Hub Administrator

The Staff Hub Administrator role is based within the Staff Hub, the team that provides transactional People Function support to all employees at Imperial College London. This role is based in the Operational Team within the Staff Hub that provides frontline support for transactional HR queries.

This is a fast paced, busy role managing incoming requests for the Staff Hub via our ticket management platform in addition to answering incoming calls.

The Staff Hub Administrator will have exposure to a myriad of HR related matters and will be responsible for proactively resolving requests and the triaging of tickets to the relevant queues where appropriate.

You will be part of a large People Function with experienced and passionate HR professionals who will help you thrive.

What you would be doing

As a pivotal member of the Staff Hub, the Staff Hub Administrator will be responsible for:

• Triaging incoming requests to the HR portal, ensuring accurate allocation of work.
• Prioritising work within the Operations queue to deliver timely responses to queries.
• Responding to queries relating to pay, liaising with the Payroll Team when required.
• Taking ownership of complex queries utilising various sources of information to understand and resolve the issue.
• Responding to incoming telephone calls in a timely manner.
• Resolving queries by pointing customers to available online help.

What we are looking for

• Proactive individual who puts the customer first and strives to deliver exceptional levels of service.
• Ability to adapt to changing priorities and process high volumes of requests.
• Strong sense of teamwork and the ability to build relationships with other team members and colleagues across HR and Payroll to resolve queries in a timely manner.

What we can offer you

• Opportunity to continue your career at a world leading institution and be part of our mission to use science for humanity.
• Benefit from a sector leading salary and remuneration package (including 41 days' annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on site leisure facilities and cycle to work scheme.
• Interest free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

This is a full time, fixed term role until 28 February 2027 based at White City campus (hybrid).