Sr. Technical Program Manager, Technology Resilience

Position Overview

We are seeking a strategic and experienced Senior Technical Program Manager (TPM) to lead our enterprise-wide Technology Resilience program. This is a senior leadership role responsible for orchestrating a unified strategy across the three core pillars of resilience: High Availability (HA), Disaster Recovery (DR), and Data Protection (Backup).

You will be the single-threaded owner responsible for the program's success, from long-term strategy to execution and governance. You will drive complex, cross-functional initiatives, manage a budget, and ensure that our technology services are architected and operated to withstand any disruption.

It is a true TPM position for a leader who can think holistically about resilience, influence technical and business leadership, and manage a multi-faceted program that is critical to the trust of our customers and the health of our business.

Key Responsibilities

• Strategic Program Leadership:
• Define, own, and drive the enterprise-wide Technology Resilience strategy and roadmap, ensuring alignment with business objectives .
• Lead large-scale programs that enhance HA, DR, and Backup capabilities across our on-premises and multi-cloud environments.
• Serve as the primary thought leader for resilience, guiding engineering and operations teams toward robust and efficient solutions.
• Unified Resilience Governance:
• Establish and manage a holistic governance framework that includes policies, standards, and controls for HA, DR, and Backup and ensure that resilience investments are appropriately aligned with business criticality.
• Resilience Assurance & Continuous Improvement:
• Oversee a comprehensive assurance program that includes HA failover testing, backup/restore validation, DR simulations, and tabletop exercises.
• Analyze program data, test results, and industry trends to identify gaps and drive a continuous cycle of improvement, risk mitigation, and maturation.
• Budget and Vendor Management:
• Manage the end-to-end program budget, including forecasting, monthly tracking, and reporting on expenditures for resilience-related initiatives, tools, and services.
• Oversee relationships and contracts with key third-party vendors for resilience technology and services .
• Stakeholder Management and Executive Communication:
• Act as the central point of communication for the Technology Resilience program.
• Develop and present clear, concise updates on program status, risks, and overall resilience posture to executive leadership and governance committees.
• Build strong, collaborative relationships with leaders across Application Development, Infrastructure, Cybersecurity, and Business Units.

Required Skills & Qualifications

• Experience: 10+ years of experience in technical program management, IT operations, or technology leadership, with a proven track record of managing large, complex, cross-functional enterprise programs.
• Domain Expertise: Deep understanding of the principles of Technology Resilience. Expert-level knowledge in at least one core pillar (HA/Site Reliability, DR, or Enterprise Backup) and strong familiarity with the others.
• TPM Acumen: Mastery of program and project management methodologies (e.g., Agile, Scrum, PMP). Expertise in using project management tools (e.g., Jira, Confluence) to manage complex roadmaps and provide clear status.
• Financial Acumen: Demonstrated experience managing program budgets, developing business cases, and handling vendor negotiations and relationships.
• Leadership & Influence: Exceptional ability to influence without authority, from individual engineers to senior executives. A confident and effective communicator who can articulate complex technical concepts to a non-technical audience.
• Cloud Proficiency: Strong experience with resilience patterns and services within major public cloud platforms (AWS, Azure, GCP).
• Education: Bachelor's degree in Computer Science , Engineering, Information Systems, or a related field. An MBA or other advanced degree is a plus.

Preferred Qualifications

• PMP, PgMP , or other relevant program management certification.
• Industry certifications in DR, Business Continuity, or Cloud Architecture (e.g., CBCP, AWS Solutions Architect).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to ch