Sr. Client Systems Knowledge & Training Specialist

The Opportunity

We are seeking to hire a Client Systems Knowledge & Training - Senior Specialist to strengthen our MCBD function.

In this role, you will play a key part in enabling our people to get the most from Arup's CRM and wider MCBD client systems by designing and delivering high quality, user centred learning experiences. You will create engaging training materials, deliver workshops to diverse audiences across the firm, and maintain clear, well structured and searchable knowledge resources aligned to agreed standards. With a passion for translating complex systems into accessible learning, you will document and share best practice to support consistent adoption across the CRM and MCBD community. You will work closely with Arup University and our Learning & Development team to ensure all materials align with established learning frameworks, delivery schedules and training guidelines, as well as partner with Internal Communications to support educational campaigns that bring our client systems transformation roadmap to life and clearly articulate the value it delivers. Through this work, you will help increase engagement with CRM, client reporting and other MCBD systems, designing role based learning journeys and a sustainable knowledge base that drives adoption and reduces reliance on ad hoc support.

Key Responsibilities

• Design and deliver training programs on MCBD systems - including CRM, client reporting, and other work winning systems - for various audiences including client relationship teams, bid teams, marketing stakeholders and senior leadership.
• Create training materials (user guides, quick reference cards, video tutorials and workshop content) aligned to standards.
• Build and maintain a centralised, searchable knowledge hub (documentation, FAQs and how to content).
• Develop role based learning paths that align training to user needs and business processes.
• Conduct needs assessments to identify knowledge gaps and training requirements across the firm.
• Facilitate train the trainer sessions to build internal capability and scale adoption efforts.
• Measure training effectiveness through assessments, feedback surveys and usage analytics to continuously improve learning programs over time.
• Champion best practice adoption and create governance documentation that maintains data quality standards.
• Advise MCBD leadership on best practices in knowledge management and provide training and support to staff on tools and processes.

Collaborate with internal and external stakeholders including business partners and subject matter experts to develop and support new and existing products, features, and services.

Qualifications

• Bachelor's degree in Information Science, Computer Science, Marketing, Knowledge Management, or related field.
• Significant experience in system based training, learning design and/or knowledge management, ideally for CRM or digital platforms.
• Hands on expertise with CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, HubSpot) and Microsoft collaboration tools (e.g., SharePoint, Teams; Planner desirable).
• Proven ability to create clear, engaging learning content for non technical audiences (guides, quick reference materials, videos and workshops).
• Strong facilitation skills, confident presenting to groups and coaching individuals.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience managing knowledge bases or documentation repositories (e.g., SharePoint, Confluence or similar).
• Understanding of data governance principles and how they support data quality and user adoption.
• Awareness of trends in data, automation and information governance as they relate to training and system use.
• Understanding of business development and work winning practices in professional services (AEC sector desirable).
• Proficiency in designing learning programs.

What We Offer You

At Arup, we care about each member's success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at