SPEN Administrator

Land Assistant - Claims Administration

Location: Glasgow
Hours: 37 hours per week

Contract: Hybrid

We are looking for an organised and proactive Land Assistant to provide administrative support with the management and processing of land-related claims.

Key Responsibilities

• Register and manage land-related claims within internal systems.
• Maintain accurate claim records, supporting documentation and audit trails.
• Monitor the progress of claims and key milestones.
• Act as a point of contact for landowners, customers and agents regarding claims.
• Provide updates on claim progress and elevate more complex matters where required.
• Assist with the preparation and processing of compensation payments.
• Support the validation of claim evidence and supporting documentation.
• Create, update and maintain records within SAP RE, ESCOMS and associated systems.
• Produce reports covering open and ageing claims, pending payments and settled claims.
• Provide general administrative support to Land Officers and the wider Land & Planning team.

Skills & Experience

We are looking for someone with:

• Previous claims handling, customer service or administrative experience.
• Strong organisational and workload management skills.
• Excellent written and verbal communication skills.
• The ability to manage a high volume of casework accurately and efficiently.
• Good working knowledge of Microsoft Office applications.
• Experience using SAP, CRM or similar business systems would be advantageous.

About You

If you have a strong administrative background and enjoy working in a busy, varied role, we'd be pleased to hear from you.