Specialist Works Team Leader -(London & South East)

Specialist Works Team Leader Location: London Salary: £30,000 Contract: Permanent, full-time Start date: As soon as we find the right person Who we are

We're a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships-not just ticking boxes. With 600+ team members and annual revenue exceeding £13M, we're growing fast with plans to reach £30M by 2030. We value the diversity of our workforce and believe that different thoughts, cultures, ethnicities and experiences strengthen our company and workplace.

Who we're looking for

A sharp, detail-driven, team leader with a passion for delivering top-tier service. You are used to working in a fast-paced environment where every day brings a new challenge. This is a diverse, hands-on role where you'll work with frontline teams to ensure we exceed service expectations and build strong relationships with clients and employees alike.

What you'll be doing:

• Lead & Inspire: Motivate, develop, support and work alongside cleaning teams to deliver exceptional service.
• Manage Efficiently: Oversee recruitment, work schedules, employee relations and team performance while fostering a positive, cohesive work environment.
• Ensure Service Excellence: Drive compliance with Service Level Agreements (SLAs) across multiple sites or project-based assignments.
• Monitor Budgets & Payroll: Keep costs in check while ensuring accurate payroll processing.
• Build Relationships: Be the go-to person for customers and employees, ensuring smooth operations and client satisfaction.
• Champion Best Practices: Maintain cleaning plans and schedules, troubleshoot issues, and think on your feet in a fast-moving environment.
• Stock Management: Ensure all sites have sufficient cleaning materials and consumables. Ensure van supplies are sufficient and equipment is well kept.

Why join NuServe?

• A rewarding role where you'll make a real impact.
• Ongoing training & career development to help you grow.
• A supportive, inclusive workplace culture where your contributions are valued.
• Access to an exclusive shopping platform with discounts from 3,500+ retailers.
• Recognition & rewards through our Above and Beyond program.
• 28 days annual leave - because work-life balance matters.

Sound like your kind of job? We'd love to hear from you. Send us your CV and a short note telling us what you're great at-and what you want to build with us. Because the difference between good and great is rarely found on the front page-it's in the fine print.