Specialist Ticketing (f/w/d)

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Corporate IT Team at the Headquarters in Leoben, Austria, we are looking for a passionate

Specialist Ticketing (f/m/d)

The Specialist Ticketing plays a key role in ensuring the stability, scalability, and continuous improvement of the ticketing platform. This position is responsible for maintaining core system functionality, implementing enhancements, and supporting the integration of new modules in alignment with industry best practices. The administrator also contributes to the development and execution of service management processes, particularly those related to technical services.

• Administer and configure core ticketing tool functionalities
• Develop and maintain workflows, business rules, UI policies, script includes, and other platform components
• Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution
• Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices
• Collaborate with cross-functional teams to implement new features and improve existing processes
• Troubleshoot and resolve technical issues within the ServiceNow environment
• Document configurations, processes, and changes for internal knowledge sharing

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Minimum of 4 years of experience in tool administration and development
• Familiarity with ITIL processes and their implementation beneficial, with proven experience with ITSM tools (e.g., Jira Service Management)
• Good spoken and written language skills both in English and German
• Intercultural competences due to international cooperation
• Good communication, problem-solving, and interpersonal skills
• Documentation skills - able to clearly summarize and document processes and validation results

• A meaningful role with opportunities for long-term growth in an international environment
• Chance to actively contribute to AT&S' success and to create value
• A structured and tailor-made onboarding program along with continual training opportunities

We also offer

• Modern company canteen with freshly prepared meals every day
• Free parking spaces and e-charging stations
• Diverse health measures and a wide range of employee benefits

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