Specialist Service Manager

Job Title: Service Manager
Contract Type: Permanent
Salary: £39,340.77 per annum
Working Hours: 37.5 Hours a week
Working Pattern: Monday-Friday 9am-5pm
Location: Honor Lea Hostel, Lewisham, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Manager
You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you
We are looking for someone with:

• Previous experience of working that is relevant to mental health
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
• Experience of developing clinical interventions for both staff and customers.
• Basic level of IT skills

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.

Role Profile

This role is responsible for:

• Taking the management lead in offering a broad range of support to people with mental health and complex needs; helping them sustain their homes and to live in the community,
• Recruiting, supporting and supervising staff, setting and demanding professional standards of working.
• Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and a positive reputation of the service is maintained.
• Ensuring the delivery of a quality service which reflects best practice and adheres to all relevant legislation, policies, procedures and performance standards.

Leading and engaging a team:

• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Work together to set expectations and performance targets.
• Hold regular 'one-to-one' sessions to reflect on achievements, performance and support individual personal wellbeing.