Specialist, Customer Service

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?

If you answered yes then this could be the perfect opportunity for you!

Here at GXO, we're looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you'll be the first point of contact for our customer, the NHS, helping to ensure they receive the highest standard of service and support.

This is a part-time, permanent position. You'll be working Monday and Tuesday, 15 hours per week.

Pay, benefits and more

We're looking to offer a salary of up to £10,522.90 per annum and 10 days annual leave (plus bank holidays). Your benefits package includes a blue-light card, a company sponsored pension scheme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you'll do on a typical day

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

What you need to succeed at GXO

• Excellent communication skills - both written and verbal
• Strong organisational and time management abilities
• A customer-focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.