Special Projects Manager London

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ️

You will be part of a small and high impact team of commercially minded, strategic, and analytically driven generalists. We shape and deliver trajectory-changing and business outcome focused projects across teams and at the Monzo level for C-Suite, GMs and senior stakeholders in the different parts of our business like Core Banking, Borrowing, Wealth, Business Banking, Operations, etc.

To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. You'll be working on a wide range of projects, collaborating with partners and colleagues across areas like product, data and marketing; operating in a high pace and ambiguous environment.

Examples of projects our team delivers include: seeding new products and business lines, delivering business transformation initiatives, expansion into new geographies, super-charging product growth, M&A, and high-impact partnerships.

We'd want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, commercial and quantitative skills and grit to creating something better.

Your day to day might look like:

• Leading and executing trajectory changing, cross-functional projects that align with the company's strategic goals.
• Collaborate with product, marketing, operations, and engineering teams to problem solve jointly and deliver initiatives on time and within budget.
• Identify opportunities to optimize processes, drive efficiencies, and enhance project outcomes across Monzo.
• Drive problem solving, research and data gathering to inform decision-making and project strategies.
• Own analysing data, customer needs, market, competitive insights and commercial analyses to inform strategic decision-making
• Develop and track project plans, KPIs, and success metrics, ensuring timely progress and measurable results.
• Mentor and support junior team members, fostering a culture of innovation and collaboration.

You should apply if:

• You have a founder mindset and take ownership of your work
• You have the urge and resilience to challenge the status quo and make things better
• You're excellent at managing and influencing stakeholders
• You're a persuasive communicator who can inspire stakeholders and influence decisions and project outcomes.
• You're commercially minded and excited to collaborate with external partners and other stakeholders to get the best outcomes for our customers
• You thrive in ambiguity, ask incisive questions and take a structured and data-led approach to problem-solving
• Your super power is understanding and solving complex problems, whether it is going deep into data or based on regulation, legal documents, business processes, user needs, or technology
• You're data-driven, numerate and logic oriented
• You are a great project and team leader
• You're humble but excited by what we're doing at Monzo

The following would be a bonus:

• Experience working in a high growth company on zero to one projects and products
• Experience working on business transformation and strategyExperience working on international expansion

The Interview Process:

Our interview process consists of four main stages with a total of six interviews:

• Recruiter Call - 30 minutes
• Initial Call - 30 minutes
• Take-Home Task - Completed independently
• Final Interviews:
• Two live case study interviews (60 minutes each)
• One behavioral interview (60 minutes)

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact us on . Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

What's in it for you:

£70,000 - £110,000 (this is dependant on experience) stock options

️ We can help you relocate to the UK

We can sponsor visas

This role will be based out of our London office next to Liverpool Street station (a hybrid of office based and home working)

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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️ Have you ever initiated a project or product from scratch ("zero to one")? What was your role and what did you learn?

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Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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