SPAR Ditchfield Road - Retail Assistant Multi

Contract Type: Permanent / Part Time Hours of work: 20 hours per week

About the Role

As a Post Office Assistant, you'll play a key role in providing a wide range of Post Office services to our customers. Working in a dedicated Post Office branch, you'll deliver excellent customer service while ensuring transactions are accurate, compliant, and efficient. You'll work as part of a professional, supportive team to keep the branch running smoothly and provide a positive experience for every customer.

What You'll Be Doing

You'll be responsible for a variety of Post Office services, including:

• Serving customers at the Post Office counter, delivering friendly and professional service.
• Processing the full suite of Post Office transactions such as postage, parcels, bill payments, banking services, travel money, identity services, savings products, and vehicle licensing.
• Handling complex and regulated services, ensuring compliance with Post Office procedures.
• Reconciling daily transactions and cash, maintaining accuracy and security.
• Providing advice and guidance to customers on Post Office products and services.
• Staying up to date with new services, policies, and system updates.
• Working collaboratively with colleagues to ensure smooth branch operations.
• Reporting issues, fraud concerns, or compliance breaches promptly to management.

A Few Things About You

We're looking for reliable, customer-focused individuals who take pride in delivering excellent service. You should also be:

• Friendly and approachable, with strong communication skills.
• Accurate and detail-oriented, with excellent numeracy skills.
• Responsible and trustworthy, able to handle cash and confidential information securely.
• A team player who can support colleagues in a busy branch environment.
• Adaptable and proactive in dealing with customer needs.
• Previous experience in financial services, customer service, or cash handling is desirable but not essential, as full training will be provided.
• Prepared to undertake a Disclosure and Barring Service (DBS) check, as this is a requirement for the role.
• Employment in this role is subject to successfully obtaining a P250 Post Office security clearance