Spa Operations Assistant

Are you passionate about movement, wellness, and operational excellence? Do you thrive in a luxury hospitality environment where both guest experience and behind-the-scenes organisation are key?

We are looking for a Spa Operations Assistant to support the day-to-day running of The Method, a new wellness experience in Notting Hill. This is a unique opportunity for someone who enjoys a hybrid role - delivering exceptional front-of-house service while also taking ownership of key wellness operations such as scheduling, client journey, stock management, and treatment coordination.

This role sits under the Operations Manager and plays a vital part in ensuring the spa runs smoothly, efficiently, and to the highest standards.

• Salary: £33-35,000
• Perks: Access to classes, facilities, treatments and more!
• Location: Notting Hill, London
• Working hours: 40 hours per week, on a shift basis, inclunding some weekends

Responsibilities

• Deliver exceptional front-of-house service, welcoming guests and supporting with spa and studio bookings.
• Act as a key point of contact within the spa, ensuring smooth daily operations and a premium guest journey.
• Support the Operations Manager with rota planning, ensuring appropriate staffing levels across spa and wellness services.
• Manage stock levels for spa products, consumables, and retail, placing orders and maintaining supplier relationships.
• Coordinate treatment schedules and therapist availability to maximise efficiency and guest satisfaction.
• Maintain accurate records of bookings, stock, and operational processes using internal systems.
• Assist with onboarding and supporting spa team members to ensure consistency in service delivery.
• Work closely with fitness, marketing, and concierge teams to align on promotions, events, and wellness offerings.
• Monitor spa standards, ensuring cleanliness, presentation, and compliance with health and safety regulations.
• Support opening and closing procedures, ensuring the space is fully operational and secure.

The Person

We are looking for someone who combines strong organisational skills with a passion for hospitality and wellness.

• Warm, professional, and highly organised, with the ability to manage both guest interactions and operational tasks.
• Previous experience in a spa, wellness, or luxury hospitality environment is preferred.
• Strong understanding of spa operations, including scheduling, stock control, and service delivery.
• Proactive and detail-oriented, with the ability to anticipate needs and solve problems efficiently.
• Passionate about health, fitness, and wellbeing, with an appreciation for luxury service standards.
• Confident communicator, able to liaise effectively with guests, therapists, and senior management.
• Tech-savvy, comfortable using booking systems, (mindbody experience is preferred), spreadsheets, and operational tools.
• Able to multitask and thrive in a fast-paced, high-end environment.
• Flexible availability, including weekends and evenings, to meet the needs of the business.