Spa Manager - Exciting New Chapter Following our Refurbishment

The Ickworth, part of Luxury Family Hotels, is now looking for a Spa Manager to join our team as we enter an exciting new chapter following our refurbishment. As Spa Manager, you will play your part in shaping the future of this much-loved Suffolk retreat.

The Role

As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.

This is a permanent role at 40 hours per week (flexibility to work weekends is essential), with a competitive salary plus bonus and a brilliant benefits package.

Key Responsibilities

• Manage the day-to-day operation of the treatment rooms
• Lead, motivate, and develop the spa team
• Take ownership of the spa budget and financial performance
• Oversee staff rotas and ensure appropriate staffing levels
• Manage stock control and ordering of treatment products
• Drive in-house marketing and promotion of treatments to guests

Guest Experience

• Ensure all guests are welcomed to the spa in line with LFH standards
• Consult with guests to understand their needs and tailor treatments accordingly
• Handle guest feedback and complaints professionally, resolving issues promptly

Treatment Delivery

• Perform treatments in line with brand guidelines
• Create a relaxing, comfortable, and professional experience for every guest
• Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested

Retail & Product Promotion

• Actively promote and sell spa treatments and retail products
• Provide knowledgeable, honest recommendations tailored to individual guest needs
• Maximise revenue while maintaining excellent guest satisfaction

To be successful in this role, you will have:

• Previous experience as a Spa Manager within a destination spa or hotel spa
• A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
• Elemis experience is highly desirable (training will be provided)
• A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
• Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests

If you're ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we'd love to hear from you.

Why Work With Us

• Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award winning, hospitality specific apprenticeship providers.
• Extra day's holiday for your birthday
• EarlyPay - Need to access some of your monthly salary a little early? No problem!
• Cycle to work scheme
• - Our online health and wellbeing service - Get same day remote GP appointments, mental health support and physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Paid day off for any volunteering or fundraising you would like to get involved in once a year.
• The LFH Benefit Hub - Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family.

Right to Work in the UK

Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.