Spa Director - A Sanctuary of Refined Luxury and Serene Elegance

The Hawthorn by Galway Bay invites a visionary Spa Director to join our team ahead of our pre-opening. Situated along the stunning shores of Galway Bay, The Hawthorn is a sanctuary of refined luxury and serene elegance. Designed for discerning travellers seeking both tranquillity and sophistication, our hotel seamlessly blends contemporary comfort with the welcoming charm of Ireland's west coast.

The Spa Director is responsible for the overall leadership, management, and performance of The Spa at The Hawthorn by Galway Bay. This role encompasses all facets of spa operations - from team leadership and guest service excellence to financial performance, brand standards, and daily operations.

The Director ensures the spa operates as a seamless, world class wellness destination that reflects the luxury, calm, and integrity of The Hawthorn brand. Acting as both a strategic leader and operational support, this position balances business acumen with hands on presence, guiding the team toward excellence in every guest interaction.

Requirements Personal Attributes & Skills

• Proven experience as a Spa or Wellness Manager within a luxury or five star environment.
• Strong leadership and communication skills with a calm, composed presence.
• Excellent financial acumen and commercial awareness.
• Natural motivator with a passion for people and holistic wellbeing.
• Confident decision maker with high standards of professionalism and presentation.
• Flexible and hands on, able to step into any operational area when required.

Key Responsibilities Operational Leadership

• Oversee the full daily operation of the spa, including reception, wellness zone, and treatment departments.
• Ensure smooth coordination between teams to deliver a consistent five star guest experience.
• Step in as required to support front of house, reservations, or treatment areas to maintain service flow.
• Develop and implement operational procedures to ensure efficiency, cleanliness, and excellence.
• Uphold brand standards and ensure every aspect of the spa reflects the identity and ethos of The Hawthorn.

Team Leadership & Development

• Lead, inspire, and develop the spa team through coaching, training, and recognition.
• Manage recruitment, onboarding, and performance appraisals for all spa employees.
• Build a culture of collaboration, respect, and pride in delivering exceptional wellness experiences.
• Support and guide department heads, including Assistant Manager, Head Therapist, and Lead Hosts.
• Ensure ongoing professional development and training in guest service, product knowledge, and safety.

Financial & Administrative Management

• Manage spa budgets, payroll, and financial performance in alignment with hotel objectives.
• Analyse KPIs including treatment revenue, retail performance, and therapist utilisation.
• Implement yield and marketing strategies to drive profitability while maintaining brand integrity.
• Monitor stock, purchasing, and cost controls to ensure efficiency and compliance.

Guest Experience & Service Standards

• Uphold the highest standards of guest care and service consistency.
• Handle guest feedback or complaints with professionalism and empathy, ensuring timely resolution.
• Work closely with hotel management to ensure the spa contributes to the overall guest journey.
• Ensure health, safety, and hygiene regulations are met across all departments.

Package & Contract Details

• Full time leadership position onsite
• Competitive package with performance incentives and progression opportunities.
• Uniform provided
• Continuous professional development supported.
• Full Package available at interview stage - Taking place in January 2026

Your next career move starts here. Do not miss this opportunity!

Submit your application with your up to date CV. Your CV profile will be sent directly to the team at The Hawthorn by Galway Bay, who will reach out to you directly if they would like to take you through to the next stage.