Solutions Engineer

Contract: 1 year fixed term, 37.5 hours per week.

Are you a technical problem-solver who believes that technology should serve people, not the other way around? We are looking for a Solutions Engineer who can help turn our tech ideas into real-world tools that make life easier for our mentors and young people - someone who understands that behind every piece of technology is a person it's meant to help.

Key responsibilities

• Lead on digital projects from start to finish - making sure the right people are involved, the steps are clear and everything stays on track to hit our goals.
• Use AI/LLM tools to rapidly prototype solutions. Design UAT to ensure AI outputs are ethical, accurate and high quality.
• Bridge the gap between technical and user friendly. Lead requirements gathering, conduct user research and collaborate with our Learning & Development team to ensure new tools are fit for purpose.
• Help look after our digital tools and guide us as we move our data and systems from Salesforce over to newer, more modern platforms.
• Manage AI specific risks, including data privacy and ethical considerations, ensuring security auditing is integral in every project from day one.

About you

• Translate complex business needs into actionable technical requirements.
• Have the confidence to coordinate with people from all across the charity, helping different teams work together smoothly and ensuring our projects stay on schedule.
• Have strong IT skills with an interest in AI, automation and data mapping.
• Value user research, empathy and clear communication. You don't just build a tool; you ensure people know how to use it.
• Be comfortable working independently or as part of a team on multiple simultaneous projects.

Benefits

• 30 days annual leave in the first year rising to 35 days from the 2nd year of employment.
• 7% Employer Pension Contribution.
• 3 further days of annual leave between the December and January public holidays.
• Additional day off for your birthday.
• Employee Assistance Programme.
• Life Assurance - 4 times the salary.

We are committed to ensuring our recruitment process is inclusive and accessible.

Right to work in the United Kingdom: I hereby confirm that I have the unrestricted right to work in the United Kingdom.