Solutions Engineer - UK

Reports To

Senior Manager, Solutions Engineering

What You Will Be Doing

In this role, you willbe part of the Solutions Engineering team at ChargePoint supporting the UK and wider European market. You will be responsible for all technical aspects of pre-sale customer engagement including actively driving and managing technology evaluations, working as a key advisor and advocate for our products and solutions, engaging with customers virtually or in person, performing engineering site or architecture assessments, and developing recommendations to assist customers with deployment of electric vehicle charging solutions infrastructure. You will also be responsible for developing RFP/Tender responses and providing training on our products.

The applicant must be a critical thinker, self-motivated and able to effectively manage their time.

Travel requirement: up to 50% travel across Europe, predominantly within the UK.

What You Will Bring to ChargePoint

• Develop and deliver presentations to partners and customers in support of the sales process, educating potential customers on the benefits of ChargePoint solutions.
• Act as a technical consultant, learning and understanding customer needs and developing the right solutions; working with product management to help align product development with customer and market needs.
• Maintain deep technical and business knowledge of market and industry trends, and how to effectively integrate electric vehicles and charging infrastructure into client business operations.
• Responsible for identifying technical issues that may affect customer satisfaction and proactively work to resolve such issues.
• Provide both general "best practice" and customer-specific engineering recommendations for ChargePoint software feature usage, API implementations and integrations with external systems.
• Maintain knowledge of local electrical installation codes and relevant standards, specifically related to Electric Vehicle Supply Equipment (EVSE).
• Respond to functional and technical elements of RFPs/Tenders; assist in the development and execution of SoWs (statements of work) and other proposals.
• Responsible for identifying technical issues that may affect customer satisfaction and proactively work to solve such issues.

Requirements

• Bachelor or Masters degree in Engineering, Mathematics, Computer Science, or equivalent preferred
• Minimum 5 years + of combined experience in technical sales or technical consulting
• Experience should include some: electrical engineering, telecommunications, information technology, software development, technical writing
• Excellent presentation, oral and written communication skills
• Strong customer facing and relationship building skill
• Excellent written and oral language skills
• Additional EU language skills, especially German or Italian, also a benefit

Location

UK (Remote)