Solutions Delivery Consultant

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

Solution Delivery Consultant is responsible for delivering 8x8 cloud based solutions to our highly valued enterprise customers. You will provide guidance to our customers on how to optimise their end to end IP network for 8x8 cloud based solutions. Provide in depth design, planning, testing and delivery of our solutions and work to troubleshoot issues quickly and effectively.

Responsibilities

• Manage and maintain the customer relationship post deployment for customers continued growth and success.
• Act as the single point of contact for any issues and escalated as needed to the appropriate team for issue resolution.
• Provide guidance on hosted voice configurations, call centre design and end points.
• Complete configuration, implementation and testing of 8x8 services.
• Provide advice to our customers on the configuration of IP networks to best facilitate VoIP.
• Complete detailed design documentation (call flows, user information, call management features).
• Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions.
• Provide best practice recommendations around CCaaS and UCaaS builds and design.
• Meet with sales and deployment teams to gather critical account information.

Qualifications

• Proven experience leveraging AI enabled tools to enhance efficiency, problem solving, and collaboration.
• 3+ years of project management, customer training, technical support, or SaaS product administration.
• Experience with major VOIP protocols: SIP and MGCP knowledge is a plus.
• Working knowledge of routers, switches, and other network components.
• Ability to manage multiple projects simultaneously with strong planning and organisational skills.
• Excellent interpersonal skills demonstrated in a customer facing environment.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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