Software Solutions Specialist

Software Solutions Specialist page is loaded Software Solutions Specialistlocations: Basingstoke, United Kingdomposted on: Posted Todayjob requisition id: JR-As WMS/ WCS & Software Solutions Specialist, you will play a pivotal role in designing, implementing and supporting software-driven warehouse management systems (WMS/ WCS) within automated solutions. You'll collaborate across technical and commercial teams to deliver scalable, high-impact digital solutions that optimize material flow, fleet performance, and customer operations. Liaising with sales colleagues to support on large scale project quotes, your input and skills are pivotal in a project's success and delivery. This role will be home-based & will require a high degree of autonomy and travel in the UK&I and occasional travel to EU for intercompany meetings. This will involve overstays from home as required during implementation phases and on-site meetings.# We offer: Key Responsibilities Lead the configuration, deployment, and support of WMS platforms, utilising KION WMS/ WCS and related modules. Collaborate with sales, engineering, and customer teams to define software requirements and deliver tailored solutions. Integrate WMS with customer ERP systems and digital tools, ensuring seamless data exchange and operational visibility. Develop and maintain documentation, training materials, and support guides for internal and external stakeholders. Support digital twin and simulation initiatives to visualise warehouse performance and identify optimisation opportunities. Troubleshoot software issues and provide technical support during implementation and post-deployment phases. Stay current with emerging technologies in intralogistics, automation and software integration. Be the product expert for WMS and software in UK&I. Collaborate our intercompany teams to define and deliver improvements in our software and WMS offerings that allow us to lead by example. Identify further opportunities to expand WMS and software with customers as an ongoing maintenance and review of site operations. Accountable for delivery, implementation/execution of all software and WMS related elements for all projects. Liaising with the Automation project manager, ensuring supplier costs are tracked, managed/monitored and time keeping is recorded through use of KION resource tracking tools. Test and validate overall solutions and certify conformity of said solutions as part of remit/presentation to sales teams/customers. Facilitate controlled demonstrations at the branded demo centres or on customer sites to promote and further push our technical offering. Support on proof of concept (PoC) configuration of automated solutions involving WMS or software on customer operations. Customer facing software SME, competent to present to customers overall solution (costs, deliverables etc). Required Skills & Experience Proven experience in WMS implementation, software integration or intralogistics automation. Strong understanding of warehouse operations, fleet coordination, (mobile automation) as well "stationary automation" (shuttle, stacker cranes etc.) and digital transformation. Experience of Manual and Automated warehouse trucks. Proficiency in software platforms such as SAP or similar logistics systems. Familiarity with APIs, data mapping, and system architecture. Excellent communication and stakeholder management skills. Ability to work independently and collaboratively across cross-functional teams. Experience in VBA (Visual Basic for Applications) Experience in SQL (Structured Query Language) Experience in - C# fullstack development, .Net, SQL Server, MySQL, PostGres or similar Good commercial awareness and business acumen. Good IT, numeracy, and communication skills - both written and verbal with the ability to communicate to internal and external stakeholders. A team player and have a flexible approach to working Strong problem-solving skills Self-motivation Good listening skill Attention to detail Full driving License Desirable Attributes Experience with software tools (e.g, VNA Navigation Interface). Knowledge of simulation, modelling or digital twin technologies. Background in industrial automation, robotics or logistics software. Agile mindset and proactive approach to problem-solving. Experience in Scripting languages such as Python or Powershell. Experience in API integration (REST/SOAP) through ERP systems, IoT devices and or third-party logistics platforms. Connectivity/interfacing skills (technology: SAP interface, OPC-UA, REST, TCP/IP, MQTT, Modbus and format: JSON, HTML, XML) Familiar with WMS (Warehouse Management Systems), ERP systems and control technologies (PLC, SCADA) MEWP/ IPAF Qualification Forklift license Performance Measures required in the position Technical & Solution Delivery WMS Implementation Success Rate: % of projects delivered on time, within scope and meeting functional requirements. System Uptime & Stability: % uptime of deployed WMS solutions and integrations. Bug Resolution Time: Average time to resolve software issues post-deployment. API/Data Integration Accuracy: % of successful data exchanges between WMS and ERP/third-party systems without manual intervention.Operational Efficiency & Impact Order Fulfilment Accuracy: % of orders processed through WMS without errors. Dock-to-Stock Time Reduction: Improvement in time from goods receipt to system availability. Picking Efficiency Gains: % improvement in pick rate or reduction in picking errors post-WMS deployment. Cycle Time Reduction: Decrease in time from order receipt to shipment.Customer & Stakeholder Satisfaction Client Satisfaction - Based on post-implementation feedback. Internal Stakeholder Feedback: Feedback from cross function teams on solution usability and support. Training Effectiveness: % of users successfully trained and certified on new systems.Continuous Improvement & Innovation Automation Coverage: % of manual processes replaced or enhanced by automation. Change Request Turnaround: Average time to assess and implement approved system changes. Adoption of New Features: % of new WMS features or modules successfully rolled out and adopted. Additional revenue and upselling of software and WMS related products/services to projects as change requests.Health & Safety and training Health and Safety performance including zero accidents and lost time incidents during project execution. Keeping up to date with relevant legislation, guidance and background research on technologies. Impact assessments and overall breakdown of Risk assessment to customer as part of planning as part of implantation to avoid any undesirables scenarios.# Tasks and Qualifications: Interfaces Internal Project Managers Service Technical Manager (in Service department) & Senior Director Aftersales Service engineers (Linde & STILL) Project stakeholders Intralogistics Sales Teams Inter company SMEExternal Customers Technical Experts - 3rd parties/suppliers Technical experts from HQIf you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION's success is based on ourmore than 42,000 committed international employees. With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution. We offer interesting