Soft FM Manager

Interim Soft FM Manager

Based in Kent, hybrid working

Length: 3 months with possible extension

IR35 status: Inside

As Soft Services Manager, you will oversee the delivery and performance of all soft FM services, ensuring a safe, welcoming, and high-quality environment for visitors, staff, and stakeholders. You will play a key role in driving service excellence, innovation, and continuous improvement across the contract.

Key Responsibilities

• Lead and manage all soft FM services including cleaning, security, waste management, and guest services
• Ensure consistently high standards of presentation, hygiene, and customer experience across the site
• Monitor service performance, driving continuous improvement and implementing corrective actions where required
• Manage third-party contractors and service partners, ensuring performance and value for money
• Support the planning and delivery of major events, ensuring seamless service delivery and customer satisfaction
• Drive sustainability initiatives, including waste reduction and environmental best practices
• Ensure full compliance with statutory regulations, health & safety requirements, and company policies
• Develop team capability through effective leadership, coaching, and training programmes
• Build strong client relationships and act as a trusted point of contact for all soft services matters

About You

• Proven experience managing soft FM services within a complex or high-footfall environment
• Strong leadership skills, with the ability to motivate and develop diverse teams
• Experience managing contractors and multi-service delivery models
• Good understanding of health & safety, compliance, and safe systems of work
• The ability to plan and deliver services in live/event-driven environments