Social Care Team Leader Haven House Closing Date 15.05.26

Social Care Team Leader

Location: Haven House

Work Schedule: Full Time 38.5 Hours per week, 7 day rota (including evening & weekends - Days)

Contract: Permanent

Salary: €43,181 - €57,306 depending on experience

Reporting to: Deputy Project/Project Leader

Role Overview

Lead the Social Care Team at Haven House, ensuring effective case management, compliance with policies, and efficient service delivery.

Responsibilities

• Ensure team members implement the case management system from referral to disengagement.
• Respond to child protection concerns and support families and teams.
• Coordinate with Community Welfare Services for grants and settlement support.
• Maintain comprehensive knowledge of local facilities, support groups, and liaise with external providers including HSE, DCC, CPS, DOSP, DRHE and other stakeholders.
• Advocate for residents to secure eligible rental and social welfare supports.
• Maintain detailed records of outcomes, resettlement numbers, and service statistics.
• Ensure efficient and safe service operation compliant with Health & Safety regulations.
• Communicate daily handover and report on service users to relevant parties.
• Maintain accurate timekeeping, signing off team timesheets, and following up on absences.
• Keep client notes, HNA's, Care Plans, and files in line with Crosscare policy.
• Update PASS system and statistics daily.
• Assist with staff rostering and accommodation of planned/unplanned absences.
• Review policies & procedures and help develop new ones for safe operation.
• Work an on call system and support the management team as required.
• Participate in recruitment and disciplinary, grievance processes.
• Take initiative, demonstrate accountability, and act as an effective role model.
• Play a floor cover role for residential service delivery.
• Lead change processes, identify and promote best practice.
• Perform any reasonable duties required by the Project and Deputy Leader.

Qualifications

• Minimum 3 years' experience in social care, including 2 years of full working knowledge of care & case management protocols.
• Minimum BA in Applied Social Care, Addiction, Mental Health, Nursing, Psychology or equivalent (Level 7 Degree).
• Knowledge and experience in Child Protection.
• Practical experience/knowledge of supervising staff.
• Knowledge of the Pathways Model and reconfiguration of Homeless Services across Dublin.

Benefits

• Competitive salaries
• Generous annual leave and additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Competitive pension plan
• Bike to Work Scheme

Equality and Compliance

Crosscare is an equal opportunities employer. Garda Vetting will apply to this role.