Small Accounts Team Lead London

We are looking for an analytically rigorous sales leader to own retention, expansion, and marketplace performance of Artsy's Small Accounts segment of our Galleries Business.

This leader will combine strong people leadership with deep business acumen. They will be responsible for building and iterating on an effective operating system that drives retention and growth, coaching a team of account executives, and personally engaging in high-impact renewal, churn-risk, and expansion conversations when necessary.

This is a critical role to scaling Artsy's revenue efficiently while delivering high-quality, consultative sales experiences to our gallery partners. You will shape how we retain and grow to serve thousands of small and emerging galleries globally.

Own headline retention and expansion targets for the Small Accounts segment

Build and run a rigorous operating cadence across weekly, monthly, and quarterly performance reviews

Define, track, and enforce accountability against leading indicator KPIs that drive retention outcomes

Conduct deep root cause analysis on performance trends and translate insights into action

Act as the embedded RevOps leader for the segment, owning forecasting, pipeline health, data quality, and performance reporting

Design and deliver sales enablement including playbooks, talk tracks, and ongoing coaching

Leverage AI tools and workflow automation to eliminate repetitive work and improve sales quality

Build or vibe code lightweight bots, automations, and dashboards that scale team productivity

Step into key renewal, churn risk, and upsell conversations with strategic partners

Partner cross functionally with Product, Finance, and Leadership to inform roadmap and pricing

Proven experience leading B2B SaaS sales and/or account management teams

Strong operational mindset with the ability to design systems, processes, and metrics

Advanced analytical skills with comfort in spreadsheets, BI tools, and CRM data

Demonstrated success driving accountability to both outcomes and inputs

Experience acting as or partnering closely with Revenue Operations/FP&A and product management teams

Hands on experience using AI to automate workflows and augment sales execution

Excellent coaching, communication, and leadership presence

Opportunity to reimagine the art industry while working with a talented, diverse, international team.

Competitive salary and equity

Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles

We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In person expectations vary by role)

Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and more

Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture

Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our "What We Offer" above for more detail, or speak to our Talent Acquisition Team to learn more!

Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy's shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.