Site Director - BPO - East Midlands - £Executive Level Package

Scope of Work

A leading company in the sector they operate in is looking for a Site Director to lead the site Senior Management Team with the primary responsibility of delivering or exceeding the agreed P & L ensuring organisational effectiveness by providing leadership for all the site's functions.

Principal Accountabilities Workflow

• Contribute to the development of the company's corporate strategy and lead strategy development in the site to ensure that the company achieves its short and long-term objectives.
• Develop and execute business strategies to achieve short and long-term goals.
• Report to the COO, providing market insights and strategic advice.
• Develop and implement business plans to improve cost-efficiency.
• Overseeing the company's business operations, financial performance, investments, and ventures.
• Develop and implement all necessary policies and procedures to ensure the site functions achieve their business objectives. Ensuring company policies and legal guidelines are clearly communicated.
• Develop and control the budget for the site to ensure that the resources required to meet its objectives within agreed financial parameters are available.
• In conjunction with the Operations Director / Manager, direct and control the Operations function to ensure that products and services are to the required standard and are available to customers within agreed costs and at the right times.
• To work with finance in the development of departmental budgets.
• To work with finance to produce fiscal documents.
• Assess, manage and resolve problematic developments and situations.
• To attend regular meetings with COO around fiscal planning.
• Oversee monthly and quarterly assessments and forecasts of the site's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.
• To handle daily commercial business issues in supporting the Commercial Manager.
• To resolve contractual and commercial problems.
• To ensure that the financial aspects and impact of a contract are clear to all parties.
• To identifying new commercial opportunities.
• To support Client Services Manager and the Client Relations Manager to grow Key Accounts through support and advise.

People Management

• Direct and manage Senior Manager to ensure that they are appropriately motivated and trained and carry their responsibilities to the required standard. Implements actionable plans to meet goals and objectives.
• To hold staff meetings and carry out team briefings when required.
• Communicate and negotiate with union representatives on terms and conditions of employment and wage reviews
• To adhere to HR policies, gaining advise where required.
• To identify, manage and record direct reports training. General
• To undertake training as and when required.
• Undertake to comply with the Information Security Management Systems (ISMS) and its associated polices.
• Any other duties that may be required from time to time.

Technical Qualities

• Experience in General Management Commercial skills
• Significant experience of the industry
• Thorough knowledge of the company and its products and processes.
• Excellent communication skills both verbal and written.
• Knowledge and experience in organisational effectiveness and operations management and implementing best practises.
• Interpersonal skills and a collaborative management style.
• Excels at operating in a fast pace, community environment.

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